Product Lead - Billing Migration (Commercial Banking)

The Opportunity

We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform, and we're looking for an experienced Digital Product Lead to play a pivotal role.

What You'll Be Doing

Billing Migration & Programme Delivery

Lead the end-to-end billing migration strategy and execution

Own the migration roadmap, including dependencies, risks, and key milestones

Oversee transition from Legacy systems with minimal/no customer disruption

Ensure pricing integrity, service continuity, and regulatory compliance throughout

Proactively resolve product, billing, and integration challenges

Digital Product Ownership

• Own billing journeys across digital channels (online, mobile, servicing platforms)
• Define product vision, roadmap, and backlog for billing capabilities
• Deliver seamless, intuitive end-to-end customer journeys
• Drive continuous improvement through analytics, testing, and customer insight

Customer & Commercial Outcomes

• Ensure billing propositions align with customer needs and revenue objectives
• Optimise pricing models, charging structures, and fee transparency
• Balance customer experience with commercial performance
• Leverage data to identify growth and efficiency opportunities

Stakeholder & Vendor Management

• Collaborate across Technology, Finance, Operations, and Channels
• Manage third-party vendors and platform providers
• Engage senior stakeholders to align priorities and secure investment

Risk, Governance & Compliance

• Ensure solutions meet regulatory and conduct standards
• Identify and manage delivery and operational risks
• Maintain strong governance, controls, and audit readiness

What We're Looking For

Experience

Proven track record leading billing/charging migration programmes in commercial or corporate banking

Strong background in digital product ownership and delivery

Experience delivering complex legacy-to-modern platform transformations

Deep understanding of banking products, pricing, and revenue drivers

Experience delivering customer-centric digital journeys across channels

Familiarity with Agile/Scrum delivery environments

Technical & Domain Expertise

• Knowledge of billing engines, fee structures, and pricing models
• Understanding of core banking systems, payment flows, and digital integration
• Experience using data, analytics, and testing to inform product decisions

Leadership & Capability

• Ability to define strategy and execute at pace
• Strong stakeholder management and influencing skills
• Commercial mindset with focus on income, efficiency, and customer outcomes
• Proven ability to lead cross-functional teams

What Success Looks Like

• Seamless migration to a modern billing platform with no customer impact
• Fully digitised, self-service billing journeys
• Improved accuracy, transparency, and control of charging
• Delivery of income growth, cost efficiency, and customer satisfaction gains

Why This Role Matters

This role is central to transforming how the bank monetises and serves its commercial clients, enabling:

Simplified, digital-first billing experiences

Greater control over pricing and revenue

Reduced legacy complexity and operational risk

A strong foundation for future product innovation and growth