Product Designer - 12 Month FTC

JOB TITLE: Product Designer - 12 Month FTC

SALARY: £72,702 - £80,780

LOCATION: London

HOURS: Full-time

WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing

• Designing end-to-end experiences from early discovery and problem framing through to detailed interaction design and delivery
• Working across complex, high-dependency domains , shaping how customers navigate tasks such as managing roles, permissions, and business operations
• Translating complex business processes and rules into clear, structured user flows, information architectures, and intuitive interaction patterns
• Bringing systemic thinking into everyday design work and exploring unintended consequences to ensure seamless experience
• Actively using and shaping AI-assisted design workflows to accelerate exploration, improve quality, and push how design is done
• Using research, insight, and data to iterate and refine designs , balancing customer needs with business and regulatory constraints
• Championing accessibility, inclusion, and high-quality craft , ensuring experiences are usable, reliable, and built to a high standard
• Collaborating closely with product, engineering, data, and research to define problems, explore solutions, and deliver high-quality outcomes
• Creating low- to high-fidelity designs and prototypes that communicate intent clearly and are ready for build
• Applying and evolving design systems and patterns , ensuring consistency while adapting to complex use cases
• Continuously raising the bar for clarity, simplicity, and design quality through evidenced examples

Why join us?

We're investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.

What we're looking for?

• Demonstrable experience designing end-to-end product experiences, from early discovery and problem framing through to detailed interaction design and delivery
• Strong capability to work within complex domains, translating ambiguity into clear, structured customer journeys, information architectures, and interaction models
• Strong UX and UI craft - you can move seamlessly from structure and flow into high-quality interface design that feels considered and coherent
• Experience working across the full design lifecycle, using research, data, and iteration to shape and refine solutions
• Clear understanding of web standards, accessibility, and inclusive design, and why this matters in products customers rely on daily
• Proactive in using AI-assisted tools and workflows to improve design quality, speed, and exploration - and actively pushing beyond current ways of working
• A strong systems-thinking mindset, with the ability to bring clarity to complex problems and communicate them effectively to others
• Ability to hold a high bar for quality and craft, knowing what good looks like and consistently raising standards across your work
• Comfortable working in a cross-functional environment, collaborating closely with product, engineering, and research to deliver outcomes

And any experience of these would be great

• Experience designing within business or commercial banking/financial services/fintech
• Experience in actively contributing to design systems , particularly where complexity and scalability are key
• Experience facilitating discovery, alignment, or modelling workshops to bring clarity to ambiguous problem spaces
• Ability to work at multiple levels of abstraction , from high-level system thinking through to detailed interaction design
• Mentoring or supporting others in developing systems thinking, interaction design, or design quality

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.