PRODUCT CONSULTANT | Katlehong
Posted 1 week ago by Smollan
Negotiable
Undetermined
Undetermined
Rand, England, United Kingdom
Summary: The role of Product Consultant involves representing the company and its services at an in-store level to enhance product exposure, increase sales, and achieve targets. The consultant is responsible for managing customer experiences, inventory, compliance standards, and delivering quality reporting and insights. Additionally, the position requires building strong relationships with customers and addressing their feedback to improve service quality. The ideal candidate will have a background in commission-based retail sales and possess strong customer service and communication skills.
Key Responsibilities:
- Manage customer vetting and registration
- Oversee the rental process and gather customer feedback
- Monitor and manage inventory, including storing, tracking, and maintaining equipment
- Ensure compliance with HSSE standards and escalate non-compliance issues
- Deliver quality reporting and insights based on customer interactions
- Capture daily, weekly, and monthly reports on sales and customer interactions
- Resolve customer complaints and build strong working relationships
Key Skills:
- Sales and marketing knowledge
- Customer service skills
- Self-management abilities
- Effective administration and communication skills
- Knowledge of renewable energy
- Proficiency in MS Office
Salary (Rate): undetermined
City: Rand
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Summary: To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.
Key Responsibilities and Deliverables:
- Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
- Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
- Managing & Ensuring Compliance Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
Job Profile - Samsung Product Consultant August 2021 1
Reporting and KPI's
- Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working, Red flag escalations of issues encountered on the sites, Speedy response to resolve issues that are encountered, Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actions
Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Key Competencies
- Organisational commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Sales orientation
- Quality and detail excellence
- Communication
Minimum Qualifications:
- Matric
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy - MS Office