Process & Quality Specialist

Your role

You will support WM Front Desk Heads & Client Advisors on process, regulatory, selected tools and quality assurance (e.g. clean-ups, remediation, reviews) related topics.

You will

• Ensure a smooth information flow (business integration) in and out of the desk on process, regulatory, selected tools and quality assurance related topics, act as interface between functional units and the desk.
• Under the direction of the DH support to identify, evaluate and mitigate risk.
• Point of entry for process, regulatory, selected tools and quality assurance related topics within the front desk.
• Enable desk members to use selected tools adequately and efficiently.

Your expertise

• Know your Customer & Anti-Money Laundering knowledge
• Identify and propose process improvements, establish a sound risk and efficiency culture within the desk.
• Act as first level support for desk members for complicated processes and tools issues.
• Drive technical on-boarding and on the job coaching of new joiners.
• Ensure continuous processes and regulatory updates and organize regular meetings and ad hoc on-the-job trainings for dedicated desk(s).
• Support the tracking and analysis of operational incidents and implementation of adequate measures.

This role is advertised via Hays