Process BA

A banking client based in London is looking for an experienced Business Analyst to join their team on an initial 6 month contract. The successful candidate will play a key role in analysing, documenting, and improving business processes, supporting operational transformation initiatives, and driving process automation across the organisation.

This role requires strong stakeholder management skills, hands-on process mapping experience, and the ability to translate business requirements into effective solutions. Experience within Financial Services and familiarity with Salesforce are essential.

• Elicit, analyse, and document business requirements from stakeholders across operations, technology, and business functions.

• Lead process discovery workshops and document current and future state processes using BPMN standards.

• Identify process improvement and automation opportunities to enhance operational efficiency and customer outcomes.

• Work closely with business and technical teams to define solution requirements and support implementation activities.

• Support Salesforce-related initiatives, including requirements gathering, process design, user story creation, and testing activities.

• Produce high-quality business analysis artefacts, including business requirements documents, process maps, user stories, functional specifications, and gap analyses.

• Facilitate stakeholder meetings, workshops, and requirement validation sessions.

• Support User Acceptance Testing (UAT), defect management, and implementation activities.

• Ensure solutions align with business objectives, regulatory requirements, and operational best practices.

• Contribute to continuous improvement initiatives across customer service and Back Office operations.

• Proven experience as a Business Analyst within the Financial Services sector.

• Strong process mapping and business process improvement experience.

• Practical experience using BPMN (Business Process Model and Notation).

• Experience identifying and delivering process automation initiatives.

• Hands-on experience working with Salesforce.

• Strong requirements gathering, documentation, and stakeholder management skills.

• Experience creating user stories, process flows, business requirements, and functional specifications.

• Excellent analytical and problem-solving abilities.

• Strong communication and facilitation skills.

• Experience working within Back Office operations environments.

• Experience supporting customer service or customer operations functions.

• Exposure to operational transformation, continuous improvement, or digital change programmes.

• Knowledge of Agile and/or Waterfall delivery methodologies.

• Bachelor's degree or equivalent professional experience.

• Business Analysis certification (eg, BCS, IIBA, CBAP) is advantageous.

• Strong attention to detail.

• Proactive and solution-oriented mindset.

• Ability to manage multiple priorities and stakeholders.

• Collaborative approach with excellent interpersonal skills.

• Opportunity to work on high-impact transformation initiatives.

• Collaborative and supportive working environment.

• Professional development and career progression opportunities.

• Competitive salary and benefits package.

This is an initial 6 month engagement working hybrid in London (3 days on site, 2 remote) paying £500/day Outside IR35.

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit our website