Problem and Major Incident Managers (ITIL)

Summary: The role is for Problem and Major Incident Managers with a focus on ITIL accreditation, specifically in Problem or Major Incident Management. Candidates should possess strong communication skills and experience working in a team within a medium to large organization. The position is initially for 6 months with a hybrid working arrangement, requiring 2 days on-site in the North. There is potential for a long-term role following the initial contract.

Key Responsibilities:

• Manage Problem and Major Incident processes within a service management team.
• Collaborate with Service Management Consultants in a fast-paced environment.
• Utilize ITIL best practices to enhance service delivery.
• Communicate effectively with various business units.

Key Skills:

• Outstanding communication skills.
• ITIL accreditation in Problem or Major Incident Management.
• In-depth knowledge of Problem Management or Major Incident Management.
• Experience in a medium to large-sized organization.

Salary (Rate): undetermined

City: undetermined

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Umbrella Engagement - 6 months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management

Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management.

The successful candidates must be used to working within a Team of Service Management Consultants in a fast paced Medium/Large Sized Organisation with multiple business units.

6 months. 2 days on site in the North. Potential for a long term role.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.