Problem and Major Incident Managers (ITIL)

Summary: The role involves managing Problem and Major Incidents within a Service Management team in a medium to large organization. Candidates must possess outstanding communication skills and hold an ITIL accreditation in either Problem or Major Incident Management. The position is initially for 6 months with a requirement for on-site presence two days a week in the North. There is potential for the role to extend beyond the initial contract period.

Key Responsibilities:

• Manage Problem and Major Incidents within a Service Management team.
• Collaborate with Service Management Consultants in a fast-paced environment.
• Utilize ITIL best practices in Problem or Major Incident Management.
• Engage with multiple business units within the organization.

Key Skills:

• Outstanding communication skills.
• ITIL accreditation in Problem or Major Incident Management.
• In-depth knowledge of Problem Management or Major Incident Management.
• Experience working in a medium to large-sized organization.

Salary (Rate): undetermined

City: undetermined

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Umbrella Engagement - 6 months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management

Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management.

The successful candidates must be used to working within a Team of Service Management Consultants in a fast paced Medium/Large Sized Organisation with multiple business units.

6 months. 2 days on site in the North. Potential for a long term role.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

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