Introduction:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detail oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Responsibilities:
- Provide technical assistance and support to end-users.
- Resolve issues related to print services.
- Ensure optimal IT service delivery.
- Utilize ticketing systems to track and document support requests.
- Deliver high quality end user support and customer service.
Requirements:
- Microsoft 365 - Required - 5 Years
- Strong communication and interpersonal skills and detail oriented - Required - 5 Years
- Strong analytical and troubleshooting skills - Required - 5 Years
- Ability to prioritize tasks and manage time effectively in a fast-paced environment - Required - 5 Years
- Experience Utilizing ticketing systems to track and document support requests - Required - 5 Years
- Commitment to delivering high quality end user support and customer service - Required - 5 Years
- Experience in a help desk or technical support role - Required - 5 Years
- Knowledge of IT systems - Required - 5 Years
- Knowledge of print services environment - Desired - 2 Years
Rate:
Not specified
Location:
Richmond
IR35 Status:
Outside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level