Job Description
Role Purpose: Design, build, troubleshoot and enhance intuitive Power BI dashboards and reports, translating NICE CXone telephony and contact centre data into meaningful operational and strategic management information.
Essential Skills and Experience
- Strong hands-on Power BI Desktop and Service development, including interactive dashboards, visualisations and report publishing.
- Advanced DAX, Power Query, data modelling, filtering and drill-through functionality.
- Experience designing accessible, user-friendly dashboards and operational performance scorecards.
- Ability to translate business requirements into reporting specifications, KPIs and actionable visualisations.
- Experience troubleshooting reporting errors, data inconsistencies, calculation issues and dashboard performance.
- Ability to work with API-sourced datasets and collaborate with data engineers to validate data accuracy.
- Strong understanding of Power BI security, workspace management, deployment and report maintenance.
- Experience working with stakeholders to iteratively develop, test and refine MI reporting solutions.
Desirable
- NICE CXone experience, contact centre/telephony MI, and large-scale operational reporting.
Rate:
Not specified
Location:
London
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
Data & Analytics
Seniority Level:
Not Specified