Positive Behaviour Support Worker

Positive Behaviour Support Worker- £28,932.80- £30,090.11- Croydon, London

The Role

Are you confident supporting people with complex mental health needs to build stability and independence? Can you stay calm, organised and supportive when situations become challenging? As a Positive Behaviour Support Worker, you will join Quo Vadis Trust in Croydon / South-East London, supporting adults experiencing mental health challenges, including anxiety, depression, bi-polar disorder, substance misuse and difficulties engaging with services. As a Positive Behaviour Support Worker, you will play a key part in helping individuals rebuild their lives through structured, person-centred support. You will encourage engagement, promote recovery and help clients move towards greater independence within our supported housing services. This is a Fixed Term Contract (maternity cover) working 35 hours per week, day shifts with occasional nights. If you are ready to take on a rewarding Positive Behaviour Support Worker role supporting people to rebuild their lives, apply today and start your journey with Quo Vadis Trust. Closing date: 18th May 2026.

Key Responsibilities

• Manage and support a caseload of clients, developing individual support plans and SMART goals
• Build positive, trusting relationships with clients to encourage engagement and progress
• Carry out risk assessments, inductions and ongoing support planning
• Support clients with daily living skills, tenancy sustainment and wellbeing
• Manage and respond to incidents and challenging behaviour using de-escalation techniques
• Maintain accurate records on the client management system
• Carry out property checks, health and safety checks and room inspections
• Liaise with external professionals and attend relevant meetings
• Support a safe, clean and welcoming living environment across services

The Organisation

Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported. QVT has received Great Place to Work accreditation in 2023, and 2024 , 2025 and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer , Disability Confident , and hold Trusted Charity status at Level 2.

The Benefits

£28,932.80 per annum (rising to £30,090.11 after probation)

Training and development opportunities

Supportive, team-focused working environment

Opportunity to make a real difference in people’s recovery journey

Varied work across supported housing settings

The Person

Resilience, patience and a calm approach when working with complex needs

Experience or understanding of mental health, housing support or similar environments

Strong communication skills, both written and verbal

Ability to build positive, trusting relationships with clients

Confidence working independently as well as within a team

Good organisational skills and ability to manage a varied caseload

A practical, solutions-focused mindset when supporting daily living needs

Flexibility to work day shifts with occasional nights as part of a rota

Commitment to supporting recovery, independence and wellbeing

An understanding of the importance of dignity, respect and safeguarding in care settings