POS Specialist

Description

We are looking for a POS Specialist OR Technology Manager to lead hands-on IT support and operational technology performance across a portfolio of hospitality venues in West Hollywood, California.

This Contract to fulltime position is ideal for someone who thrives in a fast-moving restaurant environment and can keep critical systems dependable for both on-site and remote locations.

The role works closely with internal technical staff, venue leadership, outside vendors, and software partners to maintain stable, secure, and efficient technology services.

Responsibilities

• Support and manage restaurant technology platforms, including POS systems, Microsoft 365, security systems, and business applications.
• Troubleshoot complex technical issues impacting sales reporting, tip processing, POS functionality, and system integrations.
• Investigate and resolve infrastructure, network, and connectivity issues across multiple venues.
• Act as the escalation point for technology-related incidents and coordinate with vendors, developers, and venue management to drive resolution.
• Perform testing and validation of POS transactions, integrations, and system changes.
• Manage Microsoft 365 accounts, permissions, and security administration.
• Oversee technology projects, upgrades, deployments, and system enhancements.
• Assign and prioritize work for IT support resources while remaining heavily involved in day-to-day operations.
• Support camera systems, network infrastructure, and other operational technologies used throughout the business.

Requirements

• Experience supporting hospitality, restaurant, hotel, or entertainment technology environments.
• Strong infrastructure and networking troubleshooting skills.
• Experience with POS platforms such as Oracle Simphony, Micros, Lightspeed, or similar systems.
• Familiarity with API integrations and coordinating with development teams to resolve application and data issues.
• Microsoft 365 administration experience.
• Experience supporting multiple locations and coordinating with third-party vendors.
• Ability to balance hands-on technical work with light leadership responsibilities.