Portfolio/ Program Manager – ServiceNow (Telco Transformation Program)

Portfolio/ Program Manager – ServiceNow (Telco Transformation Program)

Posted 1 day ago by Ubique Systems

Apply
£90,000 Per year
Undetermined
Hybrid
London Area, United Kingdom
Apply
Agile Methodology Apache Velocity Budgeting Business Transformation Certified Scrum Master (CSM) Configuration Management Configuration Management Databases Device Tracking Software Digital Transformation Enterprise Architecture Financial Forecasting Financial Management Forecasting Information Technology Infrastructure Library Information Technology Operations IT Service Management Key Performance Indicators (KPIs) Management Milestones (Project Management) Operations Management Project Management Project Management Office (PMO) Project Management Professional (PMP) Risk Management Risk Mitigation Scaled Agile Framework Scrum (Software Development) ServiceNow Stakeholder Communications Stakeholder Engagement Stakeholder Management Strategic Planning Strategic Thinking Technology Roadmaps

Summary: The Portfolio/Program Manager for the ServiceNow Telco Transformation Program will lead a large-scale transformation initiative for a Telecom client, focusing on overseeing multiple workstreams and managing multi-vendor delivery teams. This role requires extensive experience in program leadership, particularly within IT and digital transformation, utilizing Scaled Agile methodologies. The manager will be responsible for strategic planning, governance, stakeholder engagement, and financial management to ensure successful program execution. The position is based in London and requires a commitment to working in the office 2 to 3 days a week.

Key Responsibilities:

  • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations.
  • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations.
  • Drive program execution aligned with business transformation goals.
  • Establish and maintain program governance frameworks.
  • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile).
  • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams.
  • Facilitate Program Increment (PI) Planning, Sprint Reviews, Release Planning, and Retrospectives.
  • Ensure cross-team dependencies are managed effectively.
  • Manage delivery across multiple vendors, system integrators, and internal teams.
  • Ensure alignment across vendors on delivery timelines, quality standards, and architecture guidelines.
  • Resolve vendor conflicts and manage collaboration frameworks.
  • Act as the primary interface between business leadership, IT leadership, and vendor teams.
  • Provide regular program updates to executive stakeholders.
  • Manage stakeholder expectations and drive alignment on priorities.
  • Manage program budgets, cost tracking, and financial forecasting.
  • Ensure program delivery within approved budgets and contractual agreements.
  • Track vendor deliverables, milestones, and payment milestones.
  • Identify and mitigate program-level risks and issues.
  • Manage cross-workstream dependencies.
  • Establish proactive risk management frameworks.
  • Establish strong program governance models including Steering Committee meetings and PMO reporting.
  • Track KPIs such as delivery milestones, velocity and throughput, program risks, and budget utilization.
  • Provide leadership for ServiceNow platform initiatives including ITSM, ITOM, CMDB, TSOM, TSM, and CSM.
  • Ensure alignment with enterprise architecture and telecom operational processes.

Key Skills:

  • 18+ years of experience in IT / Digital Transformation programs.
  • 10+ years managing large enterprise programs.
  • Experience managing large telecom or enterprise platform programs.
  • Strong experience in large-scale program management and Scaled Agile frameworks (SAFe preferred).
  • Managing Agile Release Trains and enterprise transformation programs.
  • Strong understanding of ServiceNow platform capabilities, especially ITSM, ITOM, CMDB, TSOM, TSM.
  • Preferred certifications: SAFe Program Consultant (SPC) or SAFe Agilist, PMP, PRINCE2, ServiceNow certifications, ITIL Certification.
  • Leadership competencies in strategic thinking, program governance, executive stakeholder communication, conflict resolution, and negotiation.
  • Ability to lead large distributed teams.

Salary (Rate): £90,000.00/yr

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Description

Job Title Portfolio/ Program Manager – ServiceNow (Telco Transformation Program)

Location London – Weekly 2 to 3 Day Work from Office

Experience 18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs.

Job Summary We are looking for an experienced Portfolio/ programme manager - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps.

Key Responsibilities

  • Program Leadership
  • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations.
  • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations.
  • Drive program execution aligned with business transformation goals.
  • Establish and maintain program governance frameworks.
  • Scaled Agile Delivery Management
  • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile).
  • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams.
  • Facilitate: Program Increment (PI) Planning Sprint Reviews Release Planning Retrospectives
  • Ensure cross-team dependencies are managed effectively.
  • Multi-Vendor Management
  • Manage delivery across multiple vendors, system integrators, and internal teams.
  • Ensure alignment across vendors on: Delivery timelines Quality standards Architecture guidelines
  • Resolve vendor conflicts and manage collaboration frameworks.
  • Stakeholder Management
  • Act as the primary interface between business leadership, IT leadership, and vendor teams.
  • Provide regular program updates to executive stakeholders.
  • Manage stakeholder expectations and drive alignment on priorities.
  • Financial & Commercial Management
  • Manage program budgets, cost tracking, and financial forecasting.
  • Ensure program delivery within approved budgets and contractual agreements.
  • Track vendor deliverables, milestones, and payment milestones.
  • Risk & Dependency Management
  • Identify and mitigate program-level risks and issues.
  • Manage cross-workstream dependencies.
  • Establish proactive risk management frameworks.
  • Governance & Reporting
  • Establish strong program governance models including: Steering Committee meetings Program management office (PMO) reporting Delivery dashboards
  • Track KPIs such as: Delivery milestones Velocity and throughput Program risks Budget utilization.
  • ServiceNow Program Oversight
  • Provide leadership for ServiceNow platform initiatives including: IT Service Management (ITSM) IT Operations Management (ITOM) Configuration Management Database (CMDB) Telecom Service Operations Management (TSOM) Telecom Service Management (TSM) Customer Service Management (CSM)
  • Ensure alignment with enterprise architecture and telecom operational processes.

Required Qualifications

Experience

  • 18+ years of experience in IT / Digital Transformation programs
  • 10+ years managing large enterprise programs
  • Experience managing large telecom or enterprise platform programs
  • Proven experience managing multi-vendor global delivery teams

Program & Delivery Skills

  • Strong experience in: Large-scale program management Scaled Agile frameworks (SAFe preferred) Managing Agile Release Trains Enterprise transformation programs Global delivery models

ServiceNow Knowledge

  • Strong understanding of ServiceNow platform capabilities, especially: ITSM ITOM CMDB TSOM TSM Integration architecture (Hands-on experience not mandatory but strong platform understanding required.)

Preferred Certifications

  • SAFe Program Consultant (SPC) or SAFe Agilist
  • PMP (Project Management Professional)
  • PRINCE2
  • ServiceNow certifications
  • ITIL Certification

Leadership Competencies

  • Strategic thinking and program governance
  • Executive stakeholder communication
  • Conflict resolution and negotiation
  • Vendor management expertise
  • Risk management and decision-making
  • Ability to lead large distributed teams

Key Success Metrics

  • Successful delivery of ServiceNow transformation roadmap
  • Program delivered on time, within scope, and within budget
  • High stakeholder satisfaction
  • Effective multi-vendor collaboration
  • Improved telecom operational efficiency
Apply
Similar Jobs
Loading data...