Summary: The Policy Manager role involves managing complex complaints and ensuring compliance with regulatory requirements for a public sector client. The position requires strong investigative and communication skills, as well as the ability to work flexibly in a fast-paced environment. The successful candidate will handle inquiries, conduct legal research, and prepare case summaries while maintaining organized case files. This is an initial 3-month contract classified as inside IR35.

Key Responsibilities:

• Handle complex complaints and ensure compliance with regulatory requirements.
• Provide high-quality customer service and manage inquiries professionally.
• Communicate with clients to gather and verify information, ensuring accurate data filing.
• Conduct legal research and prepare comprehensive case summaries.
• Prepare desk aids for call handling and develop action plans to improve service delivery.
• Manage case files and ensure organized file maintenance.
• Assist in the preparation and coordination of meetings, including note-taking.

Key Skills:

• Proven experience in legislative environments and case management systems.
• Ability to communicate legal intentions clearly in written and oral forms.
• Strong investigative skills and attention to detail for case preparation.
• Confident call handling experience in a regulatory environment.
• Capability to prioritize tasks and manage workload pressures effectively.

Salary (Rate): undetermined

City: Edinburgh

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other