Summary: The Policy Manager role involves managing complex complaints and ensuring compliance with regulatory requirements for a public sector client. The position requires strong investigative and communication skills, as well as the ability to work flexibly in a fast-paced environment. Responsibilities include handling inquiries, conducting legal research, and preparing case summaries. The role is initially for a 3-month contract and classified as inside IR35.

Key Responsibilities:

• Handle complex complaints and ensure compliance with regulatory requirements.
• Provide high-quality customer service and manage inquiries professionally.
• Communicate with clients to gather and verify relevant information.
• Conduct legal research and prepare comprehensive case summaries.
• Prepare desk aids for call handling and develop action plans to improve service delivery.
• Manage all case files and ensure organized file maintenance.
• Assist in the preparation and coordination of meetings, including note-taking.

Key Skills:

• Proven experience in legislative environments and using a case management system.
• Strong written and oral communication skills for various stakeholders.
• Excellent investigative skills and attention to detail.
• Confident call handling experience in a regulatory environment.
• Ability to prioritize tasks and manage workload pressures effectively.
• Desirable: Experience within the public sector and knowledge of the Scottish Public Sector.

Salary (Rate): undetermined

City: Edinburgh

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other