Plumber (Reactive Works) – 12-Month FTC

Due to continued growth and the recent acquisition of a significant number of properties, Paradigm Housing Group is expanding its team. We’re now looking for two experienced Plumbers to join our Reactive team on a 12-month fixed-term contract. This is a newly created opportunity to be part of a dynamic and supportive team, delivering essential services to our customers across the South East.

About The Role

As a key member of our Direct Labour Organisation (DLO), you’ll carry out a wide range of plumbing and general maintenance tasks across our 17,000 homes. You’ll work independently, using your multi-skilled expertise to deliver high quality repairs and maintenance with a strong focus on achieving first-time fixes. We’ll equip you with everything you need to succeed:

• A fully stocked van with fuel card
• All necessary tools and equipment
• A tablet to manage your schedule and documentation

Key Responsibilities

• Plumbing & Maintenance: Carry out day-to-day plumbing and general maintenance tasks including drainage repairs (toilets/blockages etc) to a high standard, ensuring timely and effective repairs.
• General Building Works: Undertake associated tasks such as re-tiling, (boxing/bath panels) and making good after plumbing works.
• Fault-Finding: Diagnose and resolve plumbing issues efficiently, aiming for a first-time fix wherever possible.
• Customer Service: Deliver a professional, courteous service that reflects Paradigm’s values and commitment to customer care.
• Health & Safety: Follow all safety procedures, complete risk assessments, and maintain safe working practices.
• Documentation: Accurately complete all required paperwork and digital records in line with company procedures.
• Resource Management: Use materials efficiently, maintain van stock, and take care of company assets.

About You

You’re a qualified plumber with a broad skill set and a proactive, customer focused approach. You take pride in your work, communicate clearly, and are committed to delivering excellent service every time.

Essential Requirements

• City & Guilds (Part 1 & 2), NVQ Level 2, or equivalent experience
• Apprentice trained or minimum 5 years’ experience in plumbing
• Strong knowledge of domestic plumbing repairs and fault-finding
• Experience with general building tasks such as tiling and decorating
• Full, clean UK driving licence
• Excellent communication and organisational skills
• Ability to work independently and as part of a team

Desirable

Experience working in social housing or with local authorities

Location & Travel:

You’ll be based in High Wycombe or Chesham, with travel across our property portfolio in Buckinghamshire, Bedfordshire, Hertfordshire, Oxfordshire, Cambridgeshire, Berkshire, and surrounding areas. Interviews will be held at either our Wooburn Green head office or Chesham office.

Hours

08:00 - 17:30 Monday - Friday, 42.5 hours per week,

Interested?

For the full job description and person specification, please see the attachment at the bottom of this page. If you have any questions, feel free to contact us at recruitment@paradigmhousing.co.uk. We may close this vacancy early if suitable candidates are identified, so don’t delay your application.

About Us

We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong.

We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our Benefits

• Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
• Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
• Car leasing scheme.
• Annual bonus potential.
• 1 paid professional subscription per year.
• Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
• Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
• Hybrid working for many roles.
• Up to three paid Giving Back (volunteer) Days a year.
• Modern collaborative offices, with free parking and charging points for electric vehicles.
• Opportunities for career development and progression.
• Social events such as quiz nights, Christmas Party, Summer BBQ.

Our Vision

We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources.

Working For Us

Our Values

• Safer Together The safety of our customers, colleagues and ourselves is a priority in everything we do.
• Driving Improvement We seek to do things better and deliver value to our customers.
• Working As One We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
• Acting Thoughtfully We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
• Being Clear We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.