About the Role
We are seeking an accomplished Senior ServiceNow Consultant with a strong blend of strategic consulting expertise and hands-on implementation experience.
This role requires a seasoned professional who can engage with C-level executives, drive digital transformation initiatives, and lead enterprise-wide ServiceNow programs across ITOM, HR, and AI-driven solutions.
The ideal candidate will possess exceptional stakeholder management skills, executive presence, and the ability to translate business challenges into technology-driven outcomes while ensuring compliance with regulatory and governance requirements.
Key Responsibilities
- Act as a trusted advisor to CXOs, senior business leaders, and enterprise stakeholders
- Lead strategic workshops, transformation roadmaps, and executive-level discussions
- Drive ServiceNow adoption and enterprise transformation initiatives
- Deliver and oversee implementation programs across:
- ITOM (Discovery, Service Mapping, Event Management)
- HR Service Delivery (HRSD)
- AI & Intelligent Automation Initiatives
- Digital Workflow Transformation
- Collaborate with cross-functional teams to align business objectives with technology solutions
- Provide guidance on governance, risk, compliance, and regulatory requirements
- Influence key stakeholders and manage complex enterprise relationships
- Mentor teams and provide thought leadership across large-scale ServiceNow engagements
Required Skills & Experience
- 12+ years of overall IT experience
- Strong consulting, advisory, and business transformation background
- Proven experience engaging with CXOs, Directors, VP-level, and senior stakeholders
- Excellent communication, presentation, and executive presence ("gravitas")
- Hands-on experience delivering ServiceNow ITOM and HRSD solutions
- Experience with AI adoption, GenAI initiatives, workflow automation, or intelligent operations
- Strong understanding of Regulatory Compliance, Governance, and Risk frameworks
- Ability to lead enterprise transformation programs from strategy through execution
Preferred Qualifications
- ServiceNow Certifications
- Experience in global enterprise environments
- Knowledge of GRC, GDPR, SOX, ISO 27001, or similar compliance frameworks
- Experience leading large digital transformation initiatives
Rate:
£500/day
Location:
United Kingdom
IR35 Status:
Not specified
Remote Status:
Not specified
Industry:
IT
Seniority Level:
Senior