Platform-Application Support Analyst- Linux - AWS - Python-MySQL-ITIL
Posted 2 weeks ago by InterQuest Group
£370 Per day
Inside
Hybrid
London, England, United Kingdom
Summary: The Platform/Application Support Analyst role focuses on providing support for key digital platforms within a higher education client’s agile product team. The position requires a blend of support responsibilities and hands-on involvement in development and release management activities in a cloud-based infrastructure. Candidates should have a solid grounding in Linux and AWS, along with scripting skills in Python. The role also emphasizes ITIL best practices for incident and change management.
Key Responsibilities:
- Provide first-line support through a service management ticketing system.
- Triage and resolve issues from internal users.
- Manage incidents, changes, and capacity issues in line with ITIL best practices.
- Engage in lightweight development and release management activities.
Key Skills:
- Solid grounding in Linux systems and AWS services.
- Some scripting ability in Python.
- Working knowledge of Linux/LAMP environments.
- Experience with AWS (EC2, S3, IAM, etc.).
- Basic to intermediate Python scripting skills.
- Familiarity with MySQL or similar relational databases.
- Understanding of ITIL practices for service support.
Salary (Rate): £370.00 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Platform/Application Support Analyst- Linux / AWS / Python/MySQL/ITIL
Platform/Application Support Analyst, with Linux support expereince, is needed to work with our Higher education client within their agile product team supporting key digital platforms. This role combines support responsibilities with hands-on involvement in lightweight development and release management activities across a modern cloud-based infrastructure. Your will be responsible for providing first-line support through a service management ticketing system, triaging and resolving issues from internal users. Managing incidents, changes, and capacity issues in line with ITIL best practices.
Platform/Application Support Analyst- Linux / AWS / Python/MySQL/ITIL Essential Expereince
- Solid grounding in Linux systems and AWS services, with some scripting ability in Python and a passion for troubleshooting and continuous improvement.
- Working knowledge of Linux/LAMP environments (CLI, system services, user management)
- Experience with AWS (EC2, S3, IAM, etc.)
- Basic to intermediate Python scripting skills
- Familiarity with MySQL or similar relational databases
- Understanding of ITIL practices for service support
Platform/Application Support Analyst- Linux / AWS / Python/MySQL/ITIL- Desirable Expereince
- Exposure to agile methodologies or SAFe
This role offers a chance to enhance development skills and potentially transition into a more development- or automation-focused position.
Pay Rate: Circa £370.00 per day (inside IR35) for a 6-month initial contract
Hybrid working: Remote with 1 day on-site per week in London.
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.