Planner (Maternity Cover)

About the role Our organisation is not just about providing good quality affordable homes, it's about transforming lives and our communities. We are looking to recruit a Planner on a 12 month maternity cover. The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high-quality customer and neighbourhood-focused services in relation to the property services of the organisation. As part of the Repairs Team within the wider Property Services Department, you will liaise directly with the organisation's customers, contractors, operatives and suppliers daily ensuring high levels of communication, administration and delivering market-leading levels of customer satisfaction. You will strive to continuously improve the quality of the service and engage in a culture of best-practice, safety and a customer-focused obsession within your team.

The role - What I’ll be doing Schedule and coordinate responsive repairs efficiently using Accuserv, ensuring appointments are managed effectively and KPI targets are achieved. Liaise daily with customers, operatives, contractors, and suppliers to deliver excellent customer service and maintain effective communication. Manage operatives’ diaries, emergency repairs, follow-on works, and appointment changes to maximise productivity and first-time fixes. Maintain accurate records across repairs and CRM systems, ensuring compliance, timely updates, and effective monitoring of repairs cases, including damp and mould. Monitor customer enquiries, emails, and repair requests, ensuring responses are provided within agreed service standards and priorities are managed effectively. Contribute to continuous improvement, compliance, safeguarding, and the delivery of safe, customer-focused property services.

What we’re looking for Experience in repairs scheduling, resource planning, or administration within a fast-paced customer-focused environment. Strong organisational, communication, and problem-solving skills with the ability to manage competing priorities. Knowledge of repairs processes, housing legislation, and customer service standards within a housing or property environment. Ability to use a range of IT systems and software, including scheduling and CRM systems. Proven ability to work collaboratively, meet performance targets, and deliver high levels of customer satisfaction. Flexible and adaptable approach with a commitment to continuous improvement and safeguarding.

What we offer as a company Annual Salary of £31,022 upto £33,699 Hybrid Working Up to 34 day’s holiday + bank holidays Flexi Time Flexible Working and Family friendly policies Generous Defined Contribution Pension Scheme Life Assurance worth 3 x annual salary Health Cash Plan which also provides a range of discounts including discounted gym membership An inclusive and positive colleague culture Accredited Good Employment Charter employer Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications. We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Closing Date: Friday 29th May 2026