People Systems Support Administrator - INTERNAL

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is Fixed term/Secondment until 30th September 2026 to cover secondment of existing postholder. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Do you pride yourself on exceptional customer service and have the ability to accurately process high levels of data and information? Are you a team player, who strives to exceed goals, with a proactive “can do” attitude? Do you enjoy learning and developing in a fast paced environment? Do you have a keen eye for detail and enjoy problem solving tasks? If so, this may be the post for you.

We are the People Systems Information team, responsible for developing and maintaining BCUHB’s Electronic Staff Record system (ESR), Establishment Control process and Workforce Information. We have an exciting opportunity for a motivated individual to join our team, as a People Systems Support Administrator . The post holder will support the delivery of a comprehensive high quality administrative service. When in post, the successful candidate will be provided with full training, and benefit from a wealth of experience and knowledge which the team hold. You will develop and demonstrate positive values, whilst working towards the organisations purpose to improve health and deliver excellent care. Some elements of home working may be available for this post and this would be discussed at interview. Interviews are expected to be held in mid July.

Main duties of the job

• To provide an effective comprehensive clerical and administrative support to Establishment Control, People Systems and Information Teams across the range of duties and responsibilities, in order to ensure that the service is provided within defined quality standards as directed.
• To undertake all aspects of the Establishment Control process, ensuring a proficient service is delivered.
• To communicate effectively via various channels, offering guidance and assistance where required.
• Provide insight to support the Establishment Control process in line with Key Performance Indicators.
• To contribute to the Workforce Systems and Information Team and Governance Programme in ensuring the ESR database is cleansed, utilising the systems reporting mechanism to run various reports to support the completion of Key Performance Indicators.
• Provide administrative cover for the wider team or providing assistance as necessary to meet any particular deadlines.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• NVQ level 3 in an administrative related field or Certificate in Personnel Practice (CPP) or equivalent experience
• ECDL or ability to demonstrate equivalent level of skills
• Good standard of general education.

Experience

Essential criteria

• Knowledge of a range of administration and HR procedures, acquired through training and experience
• Experience of working for the NHS

Desirable criteria

• Knowledge of the Establishment Control, ESR /CAJE systems
• Experience of training delivery

Skills

Essential criteria

• Excellent Administrative and organisational skills
• Ability to work to competing demands and deadlines, prioritising as necessary
• Excellent interpersonal skills including tact, persuasion and diplomacy
• Able to work within established policies and procedures

Knowledge

Essential Criteria

• Demonstrate a working Knowledge of Microsoft Packages

Personal Qualities

Essential Criteria

• Ability to work under pressure and with changing priorities
• Flexible and adaptable in meeting changing service demands
• Able to maintain confidentiality
• Ability to use initiative and work without close supervision

Other

Essential criteria

• Ability to travel during the course of work

Desirable criteria

• Welsh speaking