People Services Advisor
Posted 4 days ago by AXA UK
Negotiable
Undetermined
Hybrid
Bolton, England, United Kingdom
Summary: The People Services Advisor role at AXA involves providing HR support and expert advice to colleagues while managing case portfolios and ensuring data accuracy within HR systems. This position is based in the Bolton office and is a fixed-term opportunity until the end of 2026. The ideal candidate should be customer-focused, detail-oriented, and thrive in a busy environment. The role includes a hybrid working arrangement, requiring at least two days a week in the office.
Key Responsibilities:
- Handle calls and emails, provide HR support, manage case portfolios, and ensure data accuracy in our systems.
- Work closely with internal teams to deliver top-notch service and support vital HR projects.
- Answer calls and provide advice to colleagues.
- Manage cases via Help and support HR tasks and escalate issues when necessary.
- Support HR processes and document filing.
- Collaborate with payroll and other teams.
- Prioritise tasks effectively.
- Ensure high-quality customer service at all times.
Key Skills:
- Strong customer service skills, with a professional manner.
- Experience using case management systems.
- Highly organised with great attention to detail.
- IT skills in MS Office and HR systems.
- Knowledge of data protection principles.
- HR or customer service experience, CIPD qualification, or employment law knowledge is desirable.
Salary (Rate): undetermined
City: Bolton
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: HR
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job Overview
AXA Bolton Office is looking for a group of People Services Advisors to join the team on a fixed term basis until the end of 2026. Are you someone who loves helping others and keeping things organised? You'll play a key role in guiding our colleagues with expert advice, managing cases, and supporting our HR systems. If you're customer-focused, detail-oriented, and thrive in a busy environment, we'd love to hear from you!
Your Skills & Experience
Strong customer service skills, with a professional manner. Experience using case management systems. Highly organised with great attention to detail. IT skills in MS Office and HR systems. Knowledge of data protection principles. HR or customer service experience, CIPD qualification, or employment law knowledge is desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How To Apply
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Robert.hopemurray@axa-uk.co.uk. Applications will close at 9am on Monday 1st of June. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date. An Assessment Day is scheduled for Thursday 4th of June at our Bolton office