People Operations Assistant
Posted Today by Citizens Advice
Negotiable
Undetermined
Hybrid
England, United Kingdom
Summary: The People Operations Assistant role is a maternity cover position requiring 21.75 hours per week for a duration of 12 months. The position involves supporting recruitment, transactional people services, and payroll while providing guidance to managers and employees on HR policies and procedures. A strong understanding of HR functions and experience with ATS and HRIS systems are essential for success in this role. The candidate must demonstrate a customer-focused approach and the ability to handle sensitive issues effectively.
Key Responsibilities:
- Assist in the administration of the recruitment process and the full employee life cycle.
- Provide guidance to managers and employees on HR policies, procedures, and guidelines.
- Respond to pay and benefit queries and ensure compliance with SLAs using a ticketing system.
- Utilize ATS and HRIS systems effectively in HR operations.
- Maintain accuracy and meet deadlines while collaborating with team members.
- Identify sensitive issues and tailor responses accordingly.
Key Skills:
- Experience in HR or recruitment functions.
- Understanding and interpreting people policies and practices.
- High level of numeracy and ability to apply it in a transactional HR setting.
- Experience using ATS and HRIS systems.
- Strong commitment to deadlines and accuracy.
- Flexible, pragmatic, and customer-focused approach.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: HR
Employment type: Maternity Cover
Hours Per Week 21.75
Contract Duration: 12 months
Location: Blended between office and home (England and Wales). Time in office negotiable
Reporting to the People Operations Manager, you will work across the recruitment, transactional people services and payroll. A good understanding of these areas is essential for this role. You will help provide assistance and guidance to managers, as well as be responsible for the administration of the recruitment process, the full employee life cycle and be able to advise on any pay and benefit queries. You will advise managers and employees on the interpretation and application of policies, procedures and guidelines through multiple channels.
The successful candidate will have paid experience of working in an HR or recruitment function, working to and meeting SLAs and using a ticketing system to respond to queries and experience of using an ATS and an HRIS. You will possess a high level of numeracy and proven ability of applying this in a transactional HR setting and a commitment to working to deadlines and to instruction, ensuring accuracy and collaborative working with other team members. Possessing a flexible, pragmatic and customer-focused approach, you will be able to identify sensitive issues and tailor responses accordingly.
Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.
Experienced in understanding and interpreting people policies and practices (including legal implications) and providing practical business-focussed first-line advice and guidance to employees and managers.
A commitment to working to deadlines and to instruction, ensuring accuracy and collaborative working with team members.
A flexible, pragmatic and customer-focused approach; ability to identify sensitive issues and tailor responses accordingly.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.