Pensions Process Improvement Lead

Key Responsibilities

• Lead end-to-end reviews of pensions processes and identify opportunities for improvement and efficiency.
• Design and implement streamlined, robust and compliant ways of working.
• Work collaboratively with pensions teams and key stakeholders to embed sustainable change.
• Identify operational risks and implement controls to improve quality, consistency and compliance.
• Provide expert advice and guidance on LGPS and TPS regulations, processes and best practice.
• Support the service through a period of transformation and continuous improvement.
• Develop and document new procedures, ensuring knowledge transfer and long-term sustainability.
• Monitor and evaluate the effectiveness of implemented improvements, making recommendations where required.

About You

• Significant experience working within pensions administration and process improvement environments.
• Expert knowledge of the Local Government Pension Scheme (LGPS) and Teachers' Pension Scheme (TPS).
• A strong background in reviewing, redesigning and improving complex business processes.
• Experience leading change initiatives and delivering measurable service improvements.
• Excellent stakeholder management and communication skills.
• A proactive, solutions-focused approach with the confidence to challenge existing processes and drive positive change.
• Strong analytical and problem-solving capabilities, with a focus on reducing risk and improving operational performance.

If you are an experienced pension professional with a passion for process improvement and transformation, we would love to hear from you.