Pensions Administrator -6 Month FTC

Summary: The Pensions Administrator role is a fixed-term position within the Client Services team of a Third Party Administration department, based in London. The successful candidate will provide high-quality administration services for various pension arrangements while supporting less experienced team members. Key responsibilities include maintaining member records, processing member events, and addressing technical queries. The role requires a proactive approach to improving operational efficiencies and delivering excellent client service.

Key Responsibilities:

• Accurately maintaining and updating member records.
• Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
• Act as a point of reference on technical issues and non-standard cases.
• Escalating complex technical queries and issues to the Team Leader and technical support team members.
• Providing a consistent and efficient service to all internal and external client/members and in line with predetermined services levels.
• Assisting the Principal Administrator and Team Leader to improve operational efficiencies.
• Assist with annual and periodic scheme events.

Key Skills:

• Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.
• Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
• Ability to juggle multiple tasks and plan and organise workload effectively.
• Effective communicator being clear and concise to clients, members.
• A team player, working with own team, clients and internal stakeholders.
• Experience of Pensions Administration systems e.g. UPM or similar and using the Microsoft Office application.
• Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other