PCD Administrator

Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for the detailed job description of the role. This post is only open to internal applicants

Main duties of the job

We are seeking to employ a highly motivated and proactive individual to fulfil the role of pathway Co-ordinator for the Adult PCD Service. You will need to be able to demonstrate good personal and organisational skills and have working knowledge of using camis, charts, data bases and excel spreadsheets. You will need to be able to coordinate with the multi-disciplinary teams around diary management and outside meetings. The PCD Team is a small, friendly, but rapidly expanding Team, and works closely with the Cystic Fibrosis Team. The core working hours for this role will be Monday - Friday between 9am and 5pm.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information. At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

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Detailed Job Description And Main Responsibilities

• Responsible for implementing all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently and in accordance with targets and agreed timescales.
• To act as the first point of contact on behalf of the relevant members of the PCD Team, receiving clinical telephone calls and emails, responding professionally, efficiently and promptly to queries, either personally; by re-directing to the appropriate person or department or taking a message, and ensuring that appropriate priority is given to urgent enquiries/matters.
• To organise and prioritise clinical appointments- confirming, cancelling, and changing appointments as necessary.
• Provide administrative support for a number of consultants within the clinical speciality area or for the management team, including quality clinical letter formatting, maintenance of diaries, appointments, co-ordination of leave.
• Whilst the core hours of the service are 9-5 there is some flexibility available within these hours for the working pattern.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
• Either- Level 3 qualification in administration/ customer service or equivalent experience
• Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
• Experience as an administrator or secretary in an organisation with a customer focused environment
• Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
• Knowledge and experience of secretarial or administrative procedures
• Experience as an administrator or secretary in an organisation with a customer focused environment

Desirable criteria

• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
• Diploma level qualification or an equivalent level of experience
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
• Proficient in the use of all hospital computerised patient systems
• Experience in understanding and analysing patient pathways
• Knowledge of both local and national targets relating to RTT and cancer pathways

Trust Values

• Patients First
• Always Improving
• Working Together