Payments Administrator

Summary: The Customer Payments Administrator role in Glasgow involves managing customer payments, processing refunds, and addressing payment-related queries within a back office team. The position requires a focus on enhancing the customer payment experience while adhering to service level agreements. The administrator will also identify process improvement opportunities and ensure compliance with operational standards.

Key Responsibilities:

• Undertake all payment processing tasks delivering against all team KPIs and SLAs
• Deliver excellent customer experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
• Identify improvements to Payment Team processes and support delivery of process improvements
• Ensure that all work instructions, processes, and procedures are updated as required and changes communicated to Team Members
• Liaise with external vendors including Banks as required

Key Skills:

• Excellent levels of accuracy and attention to detail
• Payments experience
• Administrative experience gained in a high-volume environment
• Advanced Excel Skills
• Good communication skills
• Good understanding of Customer impacts
• Experience working cross functionally within the wider business

Salary (Rate): undetermined

City: Glasgow

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other