Payment Operations Specialist (temp)

Key Responsibilities

• Own and manage day to day eCommerce payment operations across cards, digital wallets, Buy Now Pay Later (BNPL), and other payment methods.
• Investigate and resolve complex payment incidents, transaction issues, and partner escalations.
• Collaborate with internal teams and external payment partners, including PSPs, acquirers, and payment providers.
• Analyse fraud trends, chargebacks, and refund activity to identify risks and recommend improvements.
• Create and maintain payment performance reports, dashboards, and operational KPIs.
• Support capture, refund, and payment reconciliation processes.
• Drive process improvements through root cause analysis, documentation, and standardisation initiatives.
• Contribute to stronger payment controls, reduced payment risk, and an improved customer payment experience.

Requirements

• 5+ years of experience within Payment Operations, Payment Risk, FinTech, Acquiring, or a comparable payments environment.
• Strong understanding of the end to end payment lifecycle, fraud prevention, dispute management, and chargeback processes.
• Experience working with Payment Service Providers (PSPs), acquirers, and payment partners.
• Hands on experience with Adyen is strongly preferred.
• Advanced Excel skills with the ability to analyse transaction data and turn findings into actionable insights.
• Experience with Power BI or similar reporting and data visualisation tools is a plus.
• Familiarity with Salesforce and SAP is advantageous.
• Highly proactive, self driven, and able to work independently while managing multiple priorities.
• Strong analytical and problem solving skills with excellent stakeholder management capabilities.

Ideal Profile

You are a payments professional who enjoys taking ownership, solving complex operational challenges, and improving processes through data and analysis.

You are comfortable working independently, collaborating with a variety of stakeholders, and translating payment insights into practical business improvements within a large scale eCommerce environment.