Passenger Service Agent - Edinburgh Airport
Posted 2 weeks ago by Compenij
Negotiable
Undetermined
Undetermined
Edinburgh, Scotland, United Kingdom
Summary: The Passenger Service Agent role at Edinburgh Airport focuses on assisting passengers with restricted mobility during their travel experience. The position involves greeting, supporting, and safely transferring these passengers while ensuring all necessary paperwork is completed. Candidates should possess strong communication skills and a customer service orientation, with a preference for those holding a full UK driving license. Previous airport experience is advantageous but not mandatory.
Key Responsibilities:
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM).
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-in, airport security, and pre-boarding aircraft.
- Safely assist in the transfer of passengers from aircraft to airport terminal using various equipment.
- Ensure that wheelchairs and buggies are always clean and tidy.
- Update Centralised Control on progress by use of IT handsets.
- Complete all necessary paperwork legibly and submit promptly.
- Perform any additional reasonable duties as assigned by operational management.
Key Skills:
- Great work ethic.
- Excellent communication skills.
- Strong customer service skills.
- Self-motivated and willing to work using own initiative.
- Full UK driving licence (desirable).
- Ability to multitask and remain calm under pressure.
- Previous airport experience (advantageous but not essential).
Salary (Rate): undetermined
City: Edinburgh
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Passenger Service Agent - Restricted Mobility - Edinburgh Airport
Shifts: 4 ON 2 OFF DAYS 03:00AM - 23:00PM. DAY RATE PAY: £12.95
Shifts: 4 ON 4 OFF NIGHTS 20:00PM - 08:00AM. NIGHT SHIFT PAY: £13.45
Responsibilities
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
- In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted promptly.
- Any additional reasonable duties, as assigned by operational management.
To Be Successful In The Role, You Will Need
- Great work ethic.
- Excellent communication skills.
- Strong Customer Service.
- Self-motivated and willing to work using own initiative.
- Full UK Driving licence (desirable).
- To multitask and remain calm under pressure.
- Previous airport experience is an advantage but not essential.
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