Partner Portal Support Analyst
Posted Today by 1769665925
£75,000 Per year
Undetermined
Hybrid
London
Summary: Handle Recruitment is looking for a proactive Partner Portal Support Analyst to join a global consumer tech brand on a 12-month contract. The role involves providing first-line support for partner portal users, troubleshooting technical issues, and enhancing user experience. This position offers a hybrid working arrangement in London, focusing on operational excellence and service delivery within a dynamic team.
Key Responsibilities:
- Provide first-line support for partner portal users, resolving issues promptly and professionally
- Troubleshoot and resolve technical problems, liaising with IT or development teams when needed
- Maintain and update the portal's knowledge base, ensuring information remains accurate and accessible
- Assist in onboarding new partners and delivering training to optimise their portal usage
- Monitor user feedback and collaborate on improving portal functionality and user experience
Key Skills:
- Strong technical aptitude with experience supporting digital platforms or portals
- Excellent communication skills, able to explain technical concepts clearly
- Previous experience in a support or customer service role, ideally within a creative or digital environment
- Organisational skills to manage multiple issues and priorities effectively
- A proactive approach, with the ability to problem-solve and suggest improvements
Salary (Rate): £75000 yearly
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Handle Recruitment is seeking a self-starer highly proficient in project management, stakeholder engagement and sales operations to join a global consumer tech brand! This is a brilliant opportunity to be the go-to support specialist for a key partner portal within a forward-thinking organisation where you'll play a vital part in ensuring smooth operations and excellent service delivery, all while working with a passionate and dynamic team.
*This is a 12 month contract to begin ASAP, hybrid working in London. Day rate equivalent of £65k-£75k salary*
In this role you will:
- Provide first-line support for partner portal users, resolving issues promptly and professionally
- Troubleshoot and resolve technical problems, liaising with IT or development teams when needed
- Maintain and update the portal's knowledge base, ensuring information remains accurate and accessible
- Assist in onboarding new partners and delivering training to optimise their portal usage
- Monitor user feedback and collaborate on improving portal functionality and user experience
To be successful, you will need:
- Strong technical aptitude with experience supporting digital platforms or portals
- Excellent communication skills, able to explain technical concepts clearly
- Previous experience in a support or customer service role, ideally within a creative or digital environment
- Organisational skills to manage multiple issues and priorities effectively
- A proactive approach, with the ability to problem-solve and suggest improvements
Please apply now for a further conversation!
Handle Recruitment is acting as an Employment Business in relation to this vacancy.
