Parking Representation & Appeals Officer

Summary: The Parking Appeals & Resident Services Officer role in Ilford involves investigating and responding to inquiries related to Penalty Charge Notices (PCNs) while ensuring compliance with parking regulations. The position requires crafting detailed responses and making informed decisions based on evidence. The role is full-time and offers opportunities for professional growth within a supportive team environment. Candidates should be passionate about delivering exceptional service to residents.

Key Responsibilities:

• Investigate and respond to inquiries regarding challenges, representations, appeals, and more related to Penalty Charge Notices (PCNs).
• Craft high-quality responses that meet productivity targets while adhering to tight deadlines.
• Assess evidence critically to make balanced and informed decisions on each case.
• Maintain knowledge of complex legislation to ensure compliance in all activities.
• Communicate effectively with both residents and external organisations, ensuring clarity and transparency in every interaction.

Key Skills:

• Familiarity with parking regulations and the statutory PCN appeals process as per the Traffic Management Act 2004.
• Strong communication abilities, both verbal and written.
• Proficiency in Microsoft Office and relevant databases.
• Capacity to manage and prioritise your own workload effectively.
• A proactive approach to problem-solving and service improvement.

Salary (Rate): £27.56

City: Ilford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other