Overnight Application Support Analyst - FinTech

Overnight Application Support Analyst - FinTech

THE ROLE:Overnight Application Support Analyst Our client is is a small dynamic FinTech company, Providing functional electronic services to support post-trade processing in the Securities Lending and Repo markets by providing services which perform faster and are Our client is looking for an Overnight Application Support Analyst to join their growing team of experts. Note the working hours : Night shift APAC hours “Sunday 11pm to 8am Monday morning all the way through to Thursday evening -Friday and Saturday will be the weekend. Our Client offers the opportunity to work in a small but growing award-winning company with other skilled professionals, delivering to the highest standards and providing outstanding client service,where good work is both recognised and rewarded.

THE ROLE (DUTIES) :Overnight Application Support Analyst The position is a UK Based role that provides UK Overnight Application support coverage for the APAC time-zone. During the first three month onboarding period, you will work UK daytime hours, while receiving comprehensive training and gaining full familiarity with the companies systems, processes and support procedures. On completion of the onboarding process, you will transition to the APAC support rotation, covering overnight hours from 23:00 to 08:00 (UK time) as part of the dedicated APAC support schedule. You will take the handover from the US based team at the start of your shift and hand back to the UK team at the end of your shift. Continuing our dynamic production support to ensure a high quality of service to our clients. You will be fully trained to understand our application and business in depth. Starting with a high-level overview of Securities Finance and the company’s application, You will receive full assistance from the support and development team as you progress to an expert in the field.

This is a unique opportunity to join a small company that is at the point of looking to increase delivery capacity and product offering. You will also gain valuable experience in Technical Support and problem-solving ability.

The successful candidate with be responsible for monitoring the production and User Acceptance testing environments

• Investigate, action and resolve issues impacting internal systems and clients.
• You will be required to work independently and prioritise tasks in what can be a challenging environment at times.
• Report common issues, analyse the root cause and prevent them from recurring.
• You are required to be responsive to internal and external client queries and tickets.
• On boarding of new services for new and existing clients.
• Updating system configuration across environments.
• Continuous improvements of the production service and team effectiveness.
• Participating in Client Service and Technology meetings.
• Handle production incidents and problem management activities related to the incident.

Challenges:

• Develop a comprehensive understanding of the services provided and the associated benefits /value proposition for clients.
• Gain an understanding of the complex technical structure of services, starting initially at the top level, but with increasing depth over time.
• Maintain and continually improve the exceptional quality of support that the company provides to clients (e.g. by being flexible, having a “can do” approach, executing smooth data integrations,understanding client issues)
• Understand the risks associated with production issues, both to the client and to the company and prioritise issue resolution accordingly.
• Improve support processes and procedures from a technical perspective
• Become an expert in the Securities Finance business, company products and technology

SKILLS / EXPERIENCE REQUIRED: Overnight Application Support Analyst : Experience with the below Technologies will be of advantage

• Linux, Apache, MySQL, Perl, PHP
• Monitoring and Alerting Systems
• Ticketing / workflow Systems (e.g. Jira)

Essential Requirements:

• A Good understanding of Unix/Linux and SQL knowledge
• Ability to apply the right sense of urgency in a fast-paced environment
• Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients
• Enjoy both the responsive and proactive elements of the support role
• Enjoy solving complex problems
• Strong Technical ability for complex issue resolution and prioritisation
• Ability to communicate effectively, especially during incidents

Disirable Requirements:

• Knowledge of encryption protocols and browser security PGP
• Customer Service or Client Interaction
• Development experience
• Knowledge of file transfer protocols (i.e. FTP/SFTP)
• Experience with networking and firewalls