OTC Coordinator

CMG are excited to be working with one of the most prestigious and recognised media brands in the world who are looking to onboard a temporary OTC coordinator in their head office in London.

This is a temporary opportunity so candidates must be immediately available or on short notice and happy to commute into central London 4 days a week.

Working closely with the O2C Manager, this role supports the end-to-end Order to Cash process, partnering with commercial teams and finance colleagues to drive accurate billing, effective cash collection, and strong customer relationships.

The position plays a key role in achieving cash flow objectives and ensuring outstanding balances are managed proactively.

Key Responsibilities

• Manage and monitor customer accounts to ensure timely collection of outstanding invoices.
• Build and maintain strong relationships with customers to resolve payment issues and minimise aged debt.
• Identify, investigate, and follow up on overdue accounts, escalating issues where required.
• Liaise with Sales, Billing, and Accounts Receivable teams to ensure invoice adjustments, contract amendments, and customer changes are processed accurately and promptly.
• Maintain detailed records of customer communications and collection activities.
• Monitor outstanding receivables and update account information within the finance system.
• Collaborate with offshore finance teams to support cash allocation, account reconciliations, and accounts receivable processes.
• Assist in resolving billing disputes and customer queries to facilitate prompt payment.
• Contribute to the achievement of team cash collection and working capital targets.

Skills

• Previous experience within Order to Cash, Accounts Receivable, Credit Control, Billing, or Collections.
• Strong understanding of accounts receivable and cash collection processes.
• Excellent communication and stakeholder management skills, with the ability to build relationships both internally and externally.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience working with finance systems and ERP platforms - Workday preferred.
• Proactive approach to problem-solving and resolving customer account issues.
• Ability to work collaboratively across finance, sales, and operational teams.
• Confident working with data, reporting, and maintaining accurate financial records.