OTC Associate

Order to Cash Associate | Manchester | ClearCourse Group

Temp | Full-time | Competitive base salary

Fancy a role where you own your own portfolio, build great customer relationships and have a direct impact on cash flow?

ClearCourse Group is looking for an Order to Cash Associate to join our Manchester team, reporting to the Head of OTC. You’ll manage a portfolio of customer accounts to maximise cash collection, minimise overdue debt and resolve disputes, while keeping account records accurate and up to date.

Requirements: What you’ll be doing

• You’ll be the friendly, professional voice that gets invoices paid. That means:
• Proactively collecting debt across your assigned ledgers, prioritising by ageing, risk and payment behaviour
• Escalating high-risk accounts, potential bad debts and insolvencies to the O2C Lead
• Documenting and following up every customer commitment to pay
• Owning disputes and invoice queries through to resolution, working with colleagues to remove barriers to payment
• Carrying out statement reconciliations and investigating account discrepancies
• Supporting the Sales Ledger team with payment allocation and remittance advice
• Keeping customer master data accurate and complete
• Running credit checks, opening new accounts and recommending credit limit changes
• Taking part in debt review meetings with Sales, Operations, Customer Success and Finance
• Recording all collection activity in our CRM and supporting audit requests
• Finding ways to reduce manual effort and improve the customer experience

What you’ll bring

• Experience in credit control, collections or accounts receivable
• Confident, professional communication, including on difficult conversations
• A methodical, detail-focused approach with good reconciliation skills
• Good organisation and the ability to prioritise a busy portfolio
• Sound judgement on credit risk, and good Excel and finance systems skills

Bonus points if you’ve got:

• Experience with NetSuite or a similar ERP
• Experience in a shared services or B2B software environment

Benefits: Ready to join us?

If you’re organised, personable and enjoy turning overdue into paid, we want to hear from you.

Apply now and help keep the cash flowing across a growing group.