OSS Application Support
Posted 6 days ago by VBeyond Europe
Negotiable
Undetermined
Onsite
City Of Bristol, England, United Kingdom
Summary: The OSS Application Support role involves providing 24/7 support for mobile applications within a telecom environment, requiring security clearance. The position demands expertise in OSS tools, incident resolution, and system administration, along with strong communication skills for liaising with various stakeholders. Candidates should possess in-depth technical knowledge of OSS architecture and relevant protocols, as well as experience in a real-time service support setting.
Key Responsibilities:
- Provide 24/7 OSS application support for mobile applications.
- Act as a subject matter expert for one or more OSS systems.
- Handle and resolve operational incidents effectively.
- Support system administration and relevant application knowledge.
- Ensure security hardening and manage security vulnerabilities.
- Plan, deploy, and support OSS technologies across multiple vendors.
- Communicate reliably with internal and external stakeholders.
- Utilize scripting skills for automation and support.
- Understand commercial implications of supporting the OSS estate.
Key Skills:
- In-depth experience in OSS application support.
- Technical skills in system administration and relevant applications.
- Knowledge of security concepts and hardening strategies.
- Experience with OSS architecture and technologies.
- Familiarity with protocols such as SNMP, DNS, and ARP.
- Experience with scripting languages like Shell and Ansible.
- Understanding of network virtualization technologies (SDN/NFV).
- Strong communication skills for stakeholder engagement.
- Ability to handle sensitive information with discretion.
Salary (Rate): undetermined
City: City Of Bristol
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are looking for a couple of profiles for OSS application support (mobile applications) for our telecom client. The role holder must be eligible for Security Clearence OSS application support (ASG), 24 X 7 at onsite. Network OSS tools and systems for alerting and performance.
Industry recognised and marketable accreditation In depth experience of handling & resolving operational incidents in supporting and delivering complex solutions successfully Act as subject matter expert for minimum of one or more systems Technical skills and proven experience to support system administration; relevant application knowledge specific to area Good knowledge of security vulnerabilities, Security hardening strategy, security concepts and protection systems.
Extensive experience in a 24x7 real time, service support environment Proven extensive operational experience in planning, deploying and supporting OSS technologies across multiple vendors. In-depth technical understanding of OSS architecture & technologies eg alarm and performance data including packet capture and analysis In depth understanding of common protocols eg SNMP, DNS, ARP Experience of dealing with internal and external business customers, third party suppliers, and providing reliable communication between all parties.
Experience with scripting, Eg Shell, Ansible Experience with Network virtualisation technologies, SDN/NFV, eg NSX Good awareness and understanding of the commercial aspects, implications and limitations of supporting the estate. Able to demonstrate discretion relating to sensitive information.