The Role:
As the OMS Solution Architect, you will define and deliver the technology vision for end-to-end order management across omnichannel retail operations.
Working closely with business stakeholders, engineering teams, and third-party vendors, you will ensure the OMS landscape supports a seamless customer journey from order capture through fulfilment, delivery, returns, and customer service.
You will play a key role in shaping architecture decisions, integration patterns, and future-state capabilities while balancing operational stability with business transformation goals.
Key Responsibilities:
- Own the end-to-end solution architecture for the Order Management domain.
- Design OMS solutions supporting omnichannel retail operations including eCommerce, stores, fulfilment centres, click-and-collect, ship-from-store, and returns.
- Lead architecture and design workshops with business and technology stakeholders.
- Define integration architectures between OMS, ERP, eCommerce, POS, WMS, CRM, payment, and logistics platforms.
- Produce high-quality architecture artefacts, roadmaps, and technical documentation.
- Evaluate OMS enhancements, platform capabilities, and vendor solutions.
- Ensure scalability, performance, resilience, security, and operational excellence across OMS services.
- Support delivery teams throughout the development lifecycle and provide architectural governance.
- Collaborate with product managers, programme teams, engineers, and external partners to deliver strategic change initiatives.
Essential Experience:
- Proven experience as a Solution Architect within retail or consumer-facing organisations.
- Strong hands-on experience with IBM Sterling OMS or equivalent enterprise OMS platforms.
- Experience delivering large-scale OMS transformations, implementations, upgrades, or integrations.
- Deep understanding of retail order lifecycle management and omnichannel fulfilment processes.
- Strong integration architecture expertise across APIs, event-driven architectures, middleware, microservices, and cloud-native solutions.
- Experience integrating OMS with:
- eCommerce platforms
- Warehouse Management Systems (WMS)
- ERP solutions
- Payment systems
- Logistics and carrier platforms
- Customer service applications
- Ability to communicate architecture concepts to both technical and non-technical audiences.
Desirable Experience:
- Experience with bespoke or custom-built OMS platforms.
- Cloud architecture expertise across Azure, AWS, or GCP.
- Experience with modern integration technologies such as Kafka, MuleSoft, Boomi, or Azure Integration Services.
- Knowledge of retail inventory management and supply chain processes.
- TOGAF or equivalent architecture certification.
- Experience working within agile product and delivery environments.
Contract Details:
- Rate: £650 per day Inside IR35
- Contract Length: Initial 6 months with strong extension potential
- Location: London & 80% remote
- Start Date: Immediate to 4 weeks
Rate:
£650/day
Location:
London
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Not Specified