Oracle Symphony L3 Support Engineer

Oracle Symphony L3 Support Engineer

Posted 1 day ago by TESTQ Technologies

Apply
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Apply
Application Programming Interface (API) Cloud Computing Cloud Services Cloud Technology EFTPOS Loan Payment Processing Microsoft Windows Root Cause Analysis SQL (Programming Language) Support Engineering

Summary: The Oracle Hospitality Symphony L3 Support Engineer is responsible for providing advanced support for POS Cloud Services and integrated hospitality systems. This role involves resolving complex incidents, performing root cause analysis, and ensuring compliance with security standards. The engineer will also support system upgrades and mentor junior support teams. Strong technical expertise in Oracle Hospitality Symphony and related technologies is essential for success in this position.

Key Responsibilities:

  • Resolve complex L3 incidents and SLA-critical escalations
  • Perform root cause analysis and implement permanent fixes
  • Support POS upgrades, patches, and production deployments
  • Troubleshoot integrations (PMS, Payments, KDS, Inventory, Reporting)
  • Monitor application health, performance, and transaction flows
  • Ensure PCI-DSS and security compliance
  • Create SOPs, runbooks, and mentor L1/L2 teams

Key Skills:

  • Strong hands-on experience with Oracle Hospitality Symphony (Simphony)
  • Knowledge of EBO, KDS, POS Workstations, Service Host
  • Linux & Windows POS support, cloud environments
  • Log analysis, REST APIs, networking, SQL (Oracle/MySQL)
  • Understanding of payment processing & third-party integrations

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

We are looking for an experienced Oracle Hospitality Symphony L3 Support Engineer to provide advanced support for POS Cloud Services and integrated hospitality systems.

  • Key Responsibilities
  • Resolve complex L3 incidents and SLA-critical escalations
  • Perform root cause analysis and implement permanent fixes
  • Support POS upgrades, patches, and production deployments
  • Troubleshoot integrations (PMS, Payments, KDS, Inventory, Reporting)
  • Monitor application health, performance, and transaction flows
  • Ensure PCI-DSS and security compliance
  • Create SOPs, runbooks, and mentor L1/L2 teams

Required Skills

  • Strong hands-on experience with Oracle Hospitality Symphony (Simphony)
  • Knowledge of EBO, KDS, POS Workstations, Service Host
  • Linux & Windows POS support, cloud environments
  • Log analysis, REST APIs, networking, SQL (Oracle/MySQL)
  • Understanding of payment processing & third-party integrations
Apply
Similar Jobs
Loading data...