Oracle IPSA Support Engineer

Job Description

This role is for L1 Support | For Oracle IPSA | Security Cleared.

We will also apply for SC once they join if suitable candidates are found.

Location: London UK.

Needs to be 5 years+ in the UK (PR holders/Brit).

Role purpose

Administer and support Oracle Communications IP Service Activator (IPSA) 7.5 in a live telecommunications environment.

Maintain the health of IPSA services on Linux and Windows servers, support service activation, and network operations, and resolve application and system incidents.

Key responsibilities

• Administer IPSA users, roles and menus in line with access control procedures.
• Monitor IPSA components, the Network Processor and related services; investigate alerts and processing issues.
• Use Linux command-line tools to check service status, review logs, investigate resource issues and support incident resolution.
• Start and stop IPSA services using approved procedures and change controls.
• Support IPSA incidents and service requests, documenting investigation steps, resolutions and escalations.
• Investigate failed, delayed or incomplete activation transactions and coordinate resolution with network, database, infrastructure and supplier teams.
• Support network discovery and topology-related operational issues.
• Assist with IPSA backup and restore activities, database maintenance coordination and system performance monitoring.
• Support testing and implementation of fixes, patches, upgrades and configuration changes.
• Maintain operational procedures, known-error records, system documentation and escalation contacts.
• Provide guidance to IPSA users and operations teams and contribute to knowledge sharing and service handover.

Essential experience and skills

• Experience administering or supporting enterprise applications in a live production environment.
• Hands-on Linux and Windows server administration, including command-line troubleshooting, service monitoring and log analysis.
• Strong incident management and troubleshooting skills.
• Experience managing user access, change control, backup procedures and operational documentation.
• Ability to work across application, database, infrastructure and network teams.
• Clear communication, prioritisation and customer support skills.

Desirable

• Hands-on experience with Oracle Communications IP Service Activator, preferably version 7.5.
• Telecommunications or IP network operations experience.
• Familiarity with network service activation, network discovery, topology, VPN or QoS services.
• Experience supporting multi-vendor network environments.
• Familiarity with Oracle Database and IPSA components such as the Network Processor.