Oracle HCM Support Specialist
Posted 1 week ago by Sanderson Government & Defence
£450 Per day
Inside
Hybrid
Warwick, Warwickshire, UK
Summary: The Oracle HCM Support Specialist role involves providing support for Oracle HCM systems, focusing on HRMS and related modules. The position requires collaboration with helpdesk teams to resolve issues and maintain service quality. This is a hybrid role based in Warwick, offering a contract for one year. The position is classified as inside IR35, with a daily rate of £400 to £450.
Key Responsibilities:
- Act as a key contact for support queries related to Oracle HCM, primarily HRMS, SSHR, Workflow, OLM, and related BI reports.
- Collaborate with helpdesk teams to investigate and resolve tickets, ensuring timely issue resolution within agreed SLAs and OLAs.
- Provide troubleshooting support for both technical and functional users, escalating issues as needed.
- Maintain accurate records of incidents, requests, and resolutions in the service management system.
- Contribute to the improvement of support processes and documentation.
- Support knowledge transfer and user guidance across departments.
Key Skills:
- Strong hands-on experience with Oracle HCM, particularly HR-related modules.
- Solid background in application support/helpdesk environments, with excellent ticket management practices.
- Competency in SQL for diagnostics and configuration support.
- Familiarity with service management tools and helpdesk workflows.
- Analytical thinking and an ability to solve problems in high-pressure situations.
- Confident communication skills with the ability to liaise professionally with stakeholders at all levels.
Salary (Rate): £450 per day
City: Warwick
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Oracle HCM Support Specialist Location Hybrid - Onsite in Warwick, 1 Year Contract, Rate £400 - £450 per day (Inside IR35)
Key ResponsibilitiesAct as a key contact for support queries related to Oracle HCM, primarily HRMS, SSHR, Workflow, OLM, and related BI reports.
Collaborate with helpdesk teams to investigate and resolve tickets, ensuring timely issue resolution within agreed SLAs and OLAs.
Provide troubleshooting support for both technical and functional users, escalating issues as needed.
Maintain accurate records of incidents, requests, and resolutions in the service management system.
Contribute to the improvement of support processes and documentation.
Support knowledge transfer and user guidance across departments.
Essential Skills & Experience
Strong hands-on experience with Oracle HCM, particularly HR-related modules.
Solid background in application support/helpdesk environments, with excellent ticket management practices.
Competency in SQL for diagnostics and configuration support.
Familiarity with service management tools and helpdesk workflows.
Analytical thinking and an ability to solve problems in high-pressure situations.
Confident communication skills with the ability to liaise professionally with stakeholders at all levels.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.