Summary: The Oracle HCM Specialist role focuses on the support and maintenance of the ESR system, requiring both functional and some technical skills. The position involves addressing end-user issues, prioritizing resolutions, and maintaining effective communication with clients and project teams. The role is hybrid, requiring two days on-site in Warwick, and is classified as inside IR35. The contract duration is six months with a competitive day rate.

Key Responsibilities:

• Maintain and support the ESR system.
• Address questions and issues raised by end users and IT personnel.
• Determine and resolve problems reported by end users and help desk.
• Prioritize issues for resolution based on user concerns.
• Establish good working relationships with clients and project teams.
• Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's).

Key Skills:

• Oracle HCM experience, particularly in HR applications.
• Problem-solving, investigative, and analytical skills.
• Experience in application support teams.
• Proficiency in SQL for querying and configuration.
• Knowledge of help desk systems and service request management.
• Strong verbal and written communication skills.
• Ability to provide sensitive solutions to issues.
• Negotiation and persuasion skills.
• Ability to collaborate with stakeholders at all levels.

Salary (Rate): 450

City: Warwick

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other