Oracle HCM Specialist
Posted 2 weeks ago by Hays
£450 Per day
Inside
Hybrid
Warwick, England, United Kingdom
Summary: As an Oracle HCM Specialist, you will be responsible for maintaining and supporting the Electronic Staff Records (ESR) system, primarily focusing on functional tasks with some technical elements. The role involves communicating with end users to resolve issues, prioritizing tasks, and ensuring adherence to service level agreements. You will also need to establish strong relationships with clients and project teams while providing effective solutions to various challenges. This position is hybrid, requiring two days on-site in Warwick.
Key Responsibilities:
- Maintain and support the Electronic Staff Records (ESR) system.
- Communicate with end users to understand and prioritize issues for resolution.
- Address issues raised by users and provide solutions.
- Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's).
- Establish good working relationships with clients and project teams.
- Provide politically sensitive answers/solutions to issues as necessary.
- Utilize problem-solving, investigative, and analytical skills.
Key Skills:
- Oracle HCM experience (e.g., Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL).
- Problem-solving, investigative, and analytical skills.
- Experience working within an application support team.
- Exposure to querying, manipulating, and configuring SQL.
- Knowledge of a help desk system and managing service requests/incidents/problems.
- Customer communication skills, both verbal and written.
- Negotiation and persuasion skills.
- Ability to work with colleagues and stakeholders at all levels.
- An understanding of ITIL framework (nice to have).
- UK Payroll Legislation (nice to have).
- Experience of working within the healthcare sector (nice to have).
Salary (Rate): £450.00/daily
City: Warwick
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Your new role (Hybrid 2 days on site in Warwick) As an Oracle HCM Specialist, you will be part of a team responsible for the maintenance and support of ESR (Electronic Staff Records). This is a functional role predominantly, with some technical aspects. You will communicate with end users, understand their issues, prioritise issues for resolution and address the issues raised.
What you'll need to succeed Oracle HCM experience (e.g Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL) Problem-solving, investigative and analytical skills Experience working within an application support team Exposure to querying, manipulating and configuring SQL Knowledge of a help desk system and managing service requests / incidents/ problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically sensitive answers / solutions to issues as necessary Negotiation and persuasion skills Ability to work with colleagues and stakeholders at all levels Nice to have skills An understanding of ITIL framework UK Payroll Legislation Experience of working within the healthcare sector
What you'll get in return c£450 per day (inside IR35)
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