Summary: The Oracle HCM Specialist role focuses on the support and maintenance of the ESR system, requiring both functional and some technical skills. The position involves addressing end-user issues, prioritizing resolutions, and maintaining effective communication with clients and project teams. The role is hybrid, requiring two days on-site in Warwick, and is classified as inside IR35.

Key Responsibilities:

• Maintain and support the ESR system.
• Address questions and issues raised by end users and IT personnel.
• Determine and resolve problems reported from end users and help desk.
• Prioritize issues for resolution based on user concerns.
• Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's).
• Establish good working relationships with clients and project teams.

Key Skills:

• Oracle HCM experience, particularly in HR applications.
• Problem solving, investigative, and analytical skills.
• Experience in application support teams.
• Exposure to SQL querying and manipulation.
• Knowledge of help desk systems and managing service requests.
• Strong verbal and written communication skills.
• Ability to provide sensitive answers and solutions.
• Negotiation and persuasion skills.
• Ability to work with stakeholders at all levels.

Salary (Rate): 450

City: Warwick

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT