Oracle Developer

Key Responsibilities

• Configure and administer Oracle Service Cloud (RightNow) applications.
• Design, create, and maintain custom objects, fields, tables, and relationships.
• Develop and configure business rules, workflows, and automation processes.
• Configure workspaces, reports, dashboards, and user interfaces.
• Support data management activities including imports, exports, and data integrity checks.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Troubleshoot and resolve platform, configuration, and data issues.
• Support integrations between Oracle Service Cloud and third-party applications.
• Document technical designs, configurations, and development activities.
• Participate in system testing, user acceptance testing, and production deployments.
• Ensure solutions align with Oracle best practices and security standards.

Essential Skills & Experience

• Proven experience developing and configuring Oracle Service Cloud (RightNow).
• Strong experience creating and maintaining:
• Custom fields
• Custom objects/tables
• Object relationships
• Data models
• Experience configuring:
• Workspaces
• Business Rules
• Profiles and permissions
• Reports and dashboards
• Navigation sets
• Knowledge of Oracle Service Cloud Customer Portal and Browser User Interface (BUI).
• Experience with data migration and bulk data management.
• Strong troubleshooting and problem-solving skills.
• Experience working within Agile delivery environments.
• Excellent stakeholder management and communication skills.

Desirable Skills

• Experience with Oracle Service Cloud APIs (REST/SOAP).
• Knowledge of Oracle Digital Assistant or Oracle Fusion applications.
• Experience integrating Oracle Service Cloud with CRM, ERP, or other enterprise platforms.
• Oracle Service Cloud certifications.
• SQL and database design experience.

Qualifications

• Degree in Computer Science, Information Technology, or a related discipline, or equivalent commercial experience.
• Oracle Service Cloud certification desirable.

Key Competencies

• Strong analytical thinking
• Attention to detail
• Stakeholder engagement
• Problem-solving
• Team collaboration
• Ability to work independently