Oracle Cloud Support Manager South East, UK (Immediate)

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  Practice
  Business Applications
  

  
  



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  Technologies
  Oracle Technology Jobs
  

  
  




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  Location
  South East , - None Specified -
  
  

  
  


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  Type
  Contract
  

  
  

Key tasks:

Responsible for the operational integrity of the Oracle support model:

Engagement

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    • Working with the sponsors /technical and professional leads to review and calibrate the support model to ensure a fit with future support needs.
      
    • Engaging with key organisational stakeholders and appropriate teams/third party to develop a pipeline of system enhancements and the deployment of any agreed new features/functionality.
      
    • Be proactive in establishing and maintaining a close working relationship with key stakeholders.
      
    
    
    
  
  
  

Solution

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    • Responsible for facilitating a coherent and transparent approach to the operational delivery and development of the Oracle Cloud system and core functional processes that use the platform.
      
    • Manage, in collaboration with technical (IT&D) and functional (Finance and HR) leads, the delivery and development of the future platform roadmap
      
    • Responsible for managing the non-technology aspects of the Oracle Cloud System, with specific emphasis on ensuring that the data and procedural elements of the system administration are kept up to date and is resilient
      
    • Provide ongoing management, configuration and maintenance of the core systems of record namely the OM and associated approvals process flows
      
    • Working with the technical leads to assure the quarterly patch release management, testing, environment management (production, test, development, and project environments) and  change Management.
      
    • Responsible for engagement and planning for future functionality changes within Oracle Fusion
      
    
    
    
  
  
  

Support

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    • Problem and incident management processes for functional support
      
    • To provide co-ordination of defect management including triaging, defect resolution, SLA monitoring and reporting, liaising with technical (IT&D) and functional (Finance and HR) leads to deliver an end-to-end visibility and coherence of incident and defect management.
      
    
    
    
  
  
  

Management

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    • Oversee, lead, and provide management, direction, and advice on the non-IT work of the Oracle Cloud Support Team
      
    • Resource planning for planned maintenance and upgrade activities, working collaboratively with technical (IT&D) and functional (Finance and HR) leads to identify resource and options to resolve potential issues.
      
    • Provide leadership and management to achieve high performance and effective operational delivery, which will include managing the effective use of resources and staff.
      
    
    
    
  
  
  

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