Oracle B2C Cloud Consultant
Posted 5 days ago by Ampstek
Negotiable
Inside
Hybrid
London Area, United Kingdom
Summary: The Oracle B2C Cloud Consultant role at AmpsTek involves leveraging deep technical expertise in Oracle B2C Service Cloud to design, implement, and maintain customer experience solutions. The position requires collaboration with various stakeholders to ensure optimal system performance and effective customization of modules. This hybrid role is part of a dynamic organization focused on technology and staffing solutions. The consultant will be integral to enhancing client services and driving innovation.
Key Responsibilities:
- Design, develop, and implement solutions using Oracle B2C Service Cloud (RightNow)
- Customize and configure modules including Customer Portal (CP), Agent Desktop, and Knowledge Foundation
- Perform data migration, data mapping, and system configuration tasks
- Troubleshoot and resolve technical issues, ensuring optimal system performance
- Collaborate with functional consultants, business stakeholders, and cross-functional teams
- Participate in requirements gathering, solution design, and technical documentation
Key Skills:
- Deep technical expertise in Oracle B2C Service Cloud (RightNow)
- Proven track record of implementing and customizing customer experience solutions
- Experience in data migration and system configuration
- Strong troubleshooting and problem-solving skills
- Ability to collaborate with cross-functional teams
- Experience in requirements gathering and technical documentation
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
About Us: AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact. With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed. Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.
Job Title: Oracle B2C Cloud Consultant
Location : London, UK
Hybrid Role Type: InsideIR35 Contract
Description : We are seeking a highly skilled and experienced Oracle B2C Service Cloud (RightNow) Technical Consultant. The ideal candidate will possess deep technical expertise in Oracle B2C Service Cloud (formerly RightNow) and a proven track record of implementing, customizing, and maintaining complex customer experience solutions.
Key Responsibilities
- Design, develop, and implement solutions using Oracle B2C Service Cloud (RightNow)
- Customize and configure modules including Customer Portal (CP), Agent Desktop, and Knowledge Foundation
- Perform data migration, data mapping, and system configuration tasks
- Troubleshoot and resolve technical issues, ensuring optimal system performance
- Collaborate with functional consultants, business stakeholders, and cross-functional teams
- Participate in requirements gathering, solution design, and technical documentation