Ops Manager - Housing Management (Tenant Sustainment)
Posted 5 days ago by Adecco
£36 Per hour
Inside
Hybrid
Croydon, London
Summary: The Ops Manager for Tenant Sustainment will lead a team of Tenancy Sustainment Officers, providing essential support to help residents maintain their tenancies and live independently. This role requires a strong background in housing management and a commitment to supporting vulnerable individuals. The position involves crisis intervention, long-term casework, and collaboration with various partners to enhance service delivery. The role is temporary for three months with a likely extension, based in Croydon with hybrid working arrangements.
Key Responsibilities:
- Lead and manage a team delivering tenancy sustainment services.
- Oversee the development and delivery of support plans tailored to residents' needs.
- Coordinate crisis interventions and long-term support strategies.
- Collaborate with statutory and voluntary sector partners to enhance service delivery.
- Monitor performance and outcomes to ensure continuous improvement.
Key Skills:
- Proven experience in housing management, with a focus on tenancy sustainment.
- A strong track record of managing and motivating support teams.
- In-depth understanding of the challenges facing vulnerable residents.
- Experience working with statutory or voluntary sector organisations.
- A passion for social impact and improving lives.
Salary (Rate): £35.73/hour Umbrella
City: Croydon
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Are you passionate about making a real difference in people's lives? Do you have a strong background in housing management and a commitment to supporting vulnerable individuals? If so, we'd love to hear from you.
Adecco are currently recruiting for an Ops Manager to lead a team of Tenancy Sustainment Officers who provide vital support, advice, and guidance to help residents maintain their tenancies and live independently. From crisis intervention to long-term casework, your leadership will ensure we deliver high-quality, person-centred support.
Operations Manager - Tenant Sustainment
Public Sector - Local Authority
Temporary Role - 3 months with likely extension
£27.45 per hour PAYE / £35.73 per hour Umbrella
Full Time - Monday to Friday, 36 hours per week
Hybrid Working - 2 to 3 days per week in office in Croydon
ASAP Start
Key Responsibilities
- Lead and manage a team delivering tenancy sustainment services.
- Oversee the development and delivery of support plans tailored to residents' needs.
- Coordinate crisis interventions and long-term support strategies.
- Collaborate with statutory and voluntary sector partners to enhance service delivery.
- Monitor performance and outcomes to ensure continuous improvement.
What We're Looking For
- Proven experience in housing management, with a focus on tenancy sustainment.
- A strong track record of managing and motivating support teams.
- In-depth understanding of the challenges facing vulnerable residents.
- Experience working with statutory or voluntary sector organisations.
- A passion for social impact and improving lives.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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