Operations Team Leader
Posted 1 day ago by River Island
Negotiable
Undetermined
Undetermined
Birmingham, England, United Kingdom
Summary: The Operations Team Leader at River Island in Birmingham is responsible for managing all operational aspects of the store, including stock management, health and safety, and loss prevention. This role requires effective communication and leadership skills to drive team productivity and ensure a high standard of store operations. The position also involves engaging with customers and supporting sales initiatives while fostering a safe and inclusive environment for staff. The contract is fixed-term, ending on January 31, 2026.
Key Responsibilities:
- Manage stockrooms, remote storage, containers, and back of house areas to maintain high standards.
- Liaise with the Store Manager for capacity management and stock management.
- Ensure timely processing of deliveries and manage team productivity.
- Conduct daily floor walks and delegate tasks to the team.
- Oversee Health & Safety requirements and conduct necessary checks.
- Manage Loss Prevention and protect profit through effective stock management.
- Support planning and implementation of stocktakes and manage sale launches.
- Drive sales and maximize profit while connecting with customers.
Key Skills:
- Strong leadership and communication skills.
- Ability to work independently and engage the team.
- Proven track record in decreasing stock loss.
- Experience managing a remote/off-site stockroom.
- Experience managing a large team in a high turnover environment.
- Previous experience at Operations Manager level.
- Good planning and organizing skills.
- Passion for delivering a world-class customer experience.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Retail
Department: Store Management
Location: Birmingham Bullring
Description FTC ends 31st Jan 2026
Shifts start at 5:45AM
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
What We Are Looking For...
- Deliver all operational aspects of the store – You will manage the stockrooms, remote storage, containers and back of house areas, ensuring they are maintained to a high standard in accordance with company guidelines.
- You will liaise with your Store Manager to ensure we have the right capacity across these areas and will be responsible for all stock management.
- You will ensure deliveries are processed in accordance with company timescales by driving the productivity of your team.
- You will manage replenishment, ensuring the team are trained to analyse reports to carry this out effectively.
- You will conduct daily floor walks of stockrooms, remote storage, containers and back of house areas, delegating tasks and agreeing priorities with your dedicated team.
- You will oversee the Health & Safety requirements for the store, taking responsibility for Fire, Health & Safety in the event of an emergency.
- You will also ensure daily, weekly & monthly Fire, Health & Safety checks are carried out and concerns escalated to the Store Manager.
- You will also be responsible for overseeing any maintenance logs that arise. In doing this, you will provide a safe environment for our staff and customers.
- You will oversee Loss Prevention requirements for the store.
- You will also be responsible for protecting profit, ensuring stock management and transfers are actioned correctly & engaging the team to deter theft through service.
- You will provide support for the planning and implementation of stocktakes.
- You will ensure sale launch is managed effectively throughout the stockrooms.
- In this role, you will also need to be flexible to support in driving sales & maximising profit.
- You will also connect with our customers.
Be able to work on your own initiative
Be a great communicator and be able to engage your team
Have good leadership skills
Be passionate about delivering a world class experience to our customers
Have good planning and organising skills
Have a proven track record of decreasing stock loss within your store
Ideally have experience in managing a remote/off site stockroom
Have experience in managing a large team within a high turnover environment
Have previous experience at Operations Manager level
You may also be a medium store/deputy manager looking to move into a larger turnover environment
This Is For You...
- Discount - Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
- RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway!
- On top of this you will also be entitled to a generous bonus scheme.
- Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
- Giver Island - Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
- Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications
- Pension - A contributory private pension scheme
- Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
We mentioned the discount, right?
Keeping You Safe...
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk
Every Islander Counts
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.