Operations Support Manager - North West Region

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as an Operations Support Manager

As an Operations Support Manager, reporting into the General Manager, you will work to ensure the region complies with legislative and business standards and controls. Supporting the GM through driving performance and operational excellence whilst delivering the highest standards of customer service. You will achieve this purpose by acting as a key support to the GM, monitoring performance and gaining assurance from teams adhere to company procedures and guidelines. This includes, but is not limited to, collating, analysing and producing key reports, ensuring compliance with business controls (cash, debt management, stock management), transport/driving standards & O Licence undertakings, Health & Safety reporting & investigations, recruitment, training and adherence with HR related policies.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here’s What You’ll Be Doing

• Regional lead for the development and support of critical business operating systems (CODAS, Maximo, Drivecam, Cority, etc.)
• Create, develop and maintain reports to support compliance and the measurement of performance as required - safety, utilisation, vehicles, cylinders, other assets
• Assigning and coordinating the dispersion of key assets and overseeing the optimal use of such assets and associated controls (i.e. cylinder stocks to OSL, pre-filling plans, Camping Gaz)
• Reconciliation and control of regional stocks, materials and assets,
• Monitoring resource levels to support service and efficiencies
• Lead for customer service issues, investigations, and the conduit for complaint resolution

What We’ll Need From You

• Systems knowledge
• Operational and commercial experience
• Experience of people management and employment legislation
• Possess a rounded understanding of Health & Safety policies and practice
• Positive demeanour with a problem-solving mindset
• Motivational person with an appetite to prioritise customer needs and expectations
• A good understanding of employment law and people management
• Conversant with company policies, practices and procedures
• Experienced in selection programmes, recruitment, motivation, training and effective appraisal of personnel.
• Demonstratable knowledge of costs, margins, volumes and budgets.
• Effective communication skills, able to influence at all levels across the business.
• Computer literate, competent with MS (Word, Excel, PowerPoint) and business operating systems
• Flexible to be able to adapt with business demand, including working away from home

What You’ll Get From Us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.