Operations Service Designer
Posted 4 days ago by Project People
Negotiable
Undetermined
Undetermined
Reading, England, United Kingdom
Summary: The Operations Service Designer role focuses on ensuring that new services and significant changes are designed, tested, and transitioned smoothly into live operations. This position serves as a vital link between delivery and operations, driving service readiness and stakeholder alignment for effective product launches. The designer will also be responsible for operational design, governance, and innovation in service design practices.
Key Responsibilities:
- Own the operational design and readiness of new services, embedding robust support models from the outset
- Define and evolve service design frameworks aligned to business strategy and emerging technologies
- Collaborate with Technology, Operations, and Commercial teams to enable seamless service introduction
- Enforce operational acceptance criteria, ensuring third-party services and support models are fit for purpose
- Lead stakeholder engagement, providing clear communication on readiness and design status
- Drive innovation in service design through automation, tooling, and best practices
- Ensure operational capability uplift via training, documentation, and knowledge transfer
- Identify and mitigate operational risks, ensuring compliance with regulatory and security standards
- Act as the interface between business stakeholders, operations teams, and suppliers to implement new processes and operating models
Key Skills:
- Proven experience in service design, operational readiness, or service transition environments
- Strong knowledge of ITIL, Agile, and Waterfall methodologies
- Experience managing complex, cross-functional programmes across multi-supplier environments
- Excellent stakeholder management and communication skills, with the ability to influence at all levels
- Expertise in defining SLAs, OLAs, support models, escalation paths, and reporting frameworks
- Strong analytical and problem-solving capabilities
- Understanding of operational support models and service management tooling
- Degree-level education or equivalent professional experience
Salary (Rate): undetermined
City: Reading
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Operations Service Designer Contract till end April 2027 Reading/Home We are seeking an Operations Service Designer to ensure that new services and major changes are designed, tested, and transitioned seamlessly into live operations. Acting as the critical link between delivery and operations, you will drive service readiness, governance, and stakeholder alignment, ensuring every new product or service launches smoothly and performs effectively from day one.
Key Responsibilities of the Operations Service Designer include:
- Own the operational design and readiness of new services, embedding robust support models from the outset
- Define and evolve service design frameworks aligned to business strategy and emerging technologies
- Collaborate with Technology, Operations, and Commercial teams to enable seamless service introduction
- Enforce operational acceptance criteria, ensuring third-party services and support models are fit for purpose
- Lead stakeholder engagement, providing clear communication on readiness and design status
- Drive innovation in service design through automation, tooling, and best practices
- Ensure operational capability uplift via training, documentation, and knowledge transfer
- Identify and mitigate operational risks, ensuring compliance with regulatory and security standards
- Act as the interface between business stakeholders, operations teams, and suppliers to implement new processes and operating models
The successful Operations Service Designer will have:
- Proven experience in service design, operational readiness, or service transition environments
- Strong knowledge of ITIL, Agile, and Waterfall methodologies
- Experience managing complex, cross-functional programmes across multi-supplier environments
- Excellent stakeholder management and communication skills, with the ability to influence at all levels
- Expertise in defining SLAs, OLAs, support models, escalation paths, and reporting frameworks
- Strong analytical and problem-solving capabilities
- Understanding of operational support models and service management tooling
- Degree-level education or equivalent professional experience