Operations Senior Officer - ICI Protect

London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 – March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy.

Job Summary ICI-Protect roles are responsible for ensuring that the NCA Integrated Communications Intelligence (ICI) team maintains the NCA’s ‘Licence to Operate’ and enhancing the NCA’s legitimacy in the highly regulated sensitive intelligence collection environment in relation to intelligence obtained under the Investigatory Powers Act 2016 (IPA 2016) including the lawful interception of communications and communications data.

Job Description As an ICI Protect Senior Officer you will be integral in the delivery of core responsibilities across Assurance, Criminal Justice Liaison Team (CJLT), Public Inquiries, Inquests and Errors (PIIE) and Policy. Please Note: Due to the nature of our work and the systems we access, our roles are office based and hybrid working is not available.

Duties & Responsibilities Line Management - Manage, develop and support officers. Manage issues in relation to the performance and conduct of Officers in line with agency values and policy. Build and Maintain Relationships - Establishing and maintaining positive working relationships with both internal and external stakeholders. Respond to Queries - Monitor Email / telephone queries received, and respond appropriately providing advice and escalate if required. Records Management - Maintain accurate and up to date records, utilising IT Systems to carry out effective management of ICI-Protect information and ensure compliance with department policy. Quality Assurance - Carry out effective quality assurance of the compliant handling of NCA intercept material. Data Analysis - Search, collate and analyse data from multiple sources/data systems. Administration - Which may include arranging meetings, diary management, minute taking, booking accommodation and travel/car reservations, organise events in support of departmental activity. Acting as a Single Point of Contact (SPoC) - Act as the departmental single point of contact (SPOC) in support of team projects. The Assurance function is responsible for assessing and assuring the compliant and lawful handling of NCA intercept material obtained by ICI under IPA 2016 authorities, by ICI Officers and external recipients in the NCA and within the wider UK policing community. - As an Assurance Senior Officer you will: advise NCA and policing partner leaders in the management and development of NCA intercept material; lead assurance visits; identify, and report risks associated with non-compliance, and advise on mitigations and actions required to address; compile and quality assure reports of compliance and non-compliance and advise on the issuance of authorities to receive and manage NCA intercept material to ICI customers; report to the ICI-Assurance Manager and report identified and assessed risks to the NCA’s ‘Licence to Operate’ as an Intercept Authority. The Assurance Senior Officer role is regionally-based and involves regular travel throughout the United Kingdom to meet stakeholder needs. There may be a requirement for overnight stays and travel early or late in the day to meet customer requirements.

T he Criminal Justice Liaison Team (CJLT) function is responsible for maintaining and promoting the NCA’s obligations to fairness in criminal prosecutions and other legal proceedings where the NCA obtained relevant intercept material. - As a CJLT Senior Officer you will: assess NCA intercept material for relevancy in criminal prosecutions; deliver ‘fairness of trial briefings’ (also known as Preston Briefings) to senior CPS Prosecutors and appointed Prosecution Counsel ensuring that the NCA’s obligations are met; advise prosecutors on the compliant handling of NCA intercept material and the restrictions on its use in legal proceedings; assist in the development of strategies to manage intercept material during prosecutions; advise internal and external Senior Investigating Officers, Disclosure Officers and Investigators on the management of NCA intercept material; making disclosures to the judiciary. The CJLT role is regionally-based and involves regular travel throughout the United Kingdom to meet stakeholder needs. There may be a requirement for overnight stays and travel early or late in the day to meet customer requirements.

The Public Inquiries, Inquests and Errors (PIIE) function of ICI-Protect is responsible for managing ICI’s response to Public Inquiries and Inquests where the NCA obtained intercept material, or where ICI-Officers had some involvement. - As a PIIE Senior Officer you will be responsible for the identification, reporting and mitigation of errors in the handling of NCA intercept material; work closely with Inspectors from the Investigatory Powers Commissioner’s Office (IPCO) and with the Home Office Investigatory Powers Unit (IPU) to determine the impact of errors, and to implement corrective action. This will involve engaging with internal and external stakeholders to enhance understanding through the provision of upskilling to practitioners. There may be a requirement for overnight travel to meet stakeholder requirements. You will also be required to work closely with the NCA Security Incident Team (SIT), and Operational Standards, Capability and Assessment Unit (OSCAU) to develop processes to reduce the occurrence and impact of errors. The PIIE role involves regular travel throughout the United Kingdom to meet stakeholder needs. There may be a requirement for overnight stays and travel early or late in the day to meet customer requirements.

The Policy function is responsible for maintaining, developing and managing all policies in relation to ICI work, and ensuring that ICI is able to respond appropriately to changes in legislation, updates to NCA policy and directions of the Investigatory Powers Commissioner’s Office (IPCO) and the Home Office Investigatory Powers Unit (IPU) - As an ICI-Policy Senior Officer you will: be responsible for working as part of a team of ICI-Policy Officers to develop and maintain ICI-Policy, and to harmonise ICI Policy with the ICI’s vision and NPCC partners; develop ICI policy to support the ICI Communications Intelligence Programme (CIP) and the ICI Future Operating Model (FOM). Lead on ICI engagement with the NCA Policy Consultation Network, acting as a ‘critical friend’ to share best practice and ensure cohesive policy across the agency. Successful applicants for ICI-Protect Senior Officer will be assigned to functions to meet their skills and the needs of the NCA and ICI-Protect Team. Senior Officers may be rotated through all the ICI-Protect functions to meet operational need and to provide development opportunities.

Person specification Skills, Knowledge And Experience IT Skills - Ability to confidently work with Microsoft Office as well as learn other applications and programmes as required. Data Analysis - Ability to extract and interpret data/information. Customer Service - Understands who the customer is, what they want and need and effectively delivers against those requirements, exceeding expectations where possible. Organised - Able to plan carefully, keep things tidy and work effectively. Problem Solving - Using logic and imagination to make sense of a situation and find an intelligent solution. Communication - Conveys information clearly and effectively through written and verbal communication. Time Management - Effectively manages time and workload and escalates issues - ensuring tasks are completed to agreed standards and timelines. Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals. Relationship Management - Develops and maintains positive relationships with internal and/or external stakeholders in order to achieve stakeholder needs and business objectives. Please note - Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve both DV Enhanced and DV STRAP clearance within the first 12 months in post.

Desirable Criteria Desirable criteria are only used for assessment in the event of a tie break. An understanding of legislation affecting agency activity is beneficial but not a requirement. Training and upskilling will be provided.

Licences Full DVLA driving licence (includes full EU licences) - or ability to obtain prior to offer stage.

Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Strong verbal and written communication skills. Experience of identifying risk and implementing change. Ability to build and maintain relationships with stakeholders at all levels.

Alongside your salary of £45,326, National Crime Agency contributes £13,130 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays. If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other Benefits Include: Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements) Family friendly policies, notably above the statutory minimum Learning and Development opportunities Interest free loans and advances, including season tickets, childcare and rental deposits Housing schemes - Key Worker status Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes. Staff support groups/networks Sports and social activities, including membership to the Civil Service Sports Council (CSSC) Further information is available on the NCA Website.

Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Technical Skills Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

How we will assess you Your Application Will Be Assessed Against The Following: Technical - this will be assessed by 250 word examples on: Strong verbal and written communication skills. Experience of identifying risk and implementing change. Ability to build and maintain relationships with stakeholders at all levels. A panel will assess how well your application demonstrates the requirements outlined above. Longlist In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria. Strong verbal and written communication skills. . Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage. You will receive an acknowledgement once your application is submitted. We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended. Scores will be provided but further feedback will not be available at this stage.

For Guidance On The Application Process, Visit: NCA Applying and Onboarding Assessment 1 The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section. Success Profiles at Assessment Behaviours Leadership Communicating and Influencing Technical Strong verbal and written communication skills. Experience of identifying risk and implementing change. Ability to build and maintain relationships with stakeholders at all levels. Assessment Outcome Outcomes will be communicated via the NCA recruitment portal. If successful but no role is immediately available, you may be placed on a reserve list for 12 months. Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In The Event Of a Tie At The Assessment Stage, Available Roles Will Be Offered In Merit Order Using The Following Order: Lead criteria (behaviours/technical/experience) If still tied, desirable criteria will be assessed (if advertised) If still tied, application sift scores will be used Feedback is provided only to those who attend an assessment. You will be subject to vetting and pre-employment checks before appointment. Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.

We encourage all candidates to visit the NCA Careers Page for more information. Full advert details for this vacancy can found on the advert on the NCA Recruitment Portal. Please follow the link to apply at advertisers' site. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements Open to UK nationals only.

Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job Contact : Name : NCA Recruitment Team Email : central.recruitment@nca.gov.uk Recruitment team Email : central.recruitment@nca.gov.uk Further information If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference). If unresolved, you may escalate your complaint to the Civil Service Commission.