Operations & Sales Coordinator

Operations & Sales Coordinator

Fixed term contract 8 months (maternity cover)

Location: Bury St Edmunds (will allow flexibility to work from home once trained)

Hours: Full-time Monday to Friday with some flexibility

We are pleased to be recruiting an Operations and Sales Coordinator for our local client. As a small but growing team, every person plays an integral role in the success of their business, and they are looking for a motivated, organised, and hardworking individual on maternity cover basis.

This is a varied role at the heart of the business, working closely with the Managing Director, Customers and Suppliers to ensure everything runs smoothly. The successful candidate will be responsible for managing the day-to-day operations of the business, supporting sales activity, delivering excellent customer service, and keeping everything organised behind the scenes.

Key responsibilities:

• Answering calls and managing enquiries.
• Responding to inbound leads with information, pricing, and quotations.
• Following up enquiries and managing the sales pipeline to support monthly sales.
• Maintaining the CRM system, adding new leads and keeping opportunities up to date.
• Making outbound calls to existing leads and customers to progress opportunities.
• Managing the company inbox and customer communications.
• Acting as the main point of contact between customers, suppliers, and their manufacturing team.
• Organising deliveries and liaising with suppliers.
• Supporting the Managing Director with diary management, demos, and day to day tasks.
• Managing the company Facebook page and responding to online enquiries.

Required skills:

• Hardworking, reliable, and able to hit the ground running.
• Proactive and confident using their own initiative.
• Highly organised with excellent attention to detail.
• A confident communicator with great customer service skills.
• Comfortable managing multiple priorities in a busy environment.
• Experienced in administration, sales, operations, and/or customer service.
• Confident using CRM systems (although training will be provided)
• A positive team player who is willing to get involved in all areas of the business.

This is a fantastic opportunity for someone who enjoys variety, takes ownership, and wants to play a key role within a growing company.