Operations Program Manager
Posted Today by Morgan McKinley
£52 Per hour
Undetermined
Hybrid
London Area, United Kingdom
Summary: The Programme Operations Manager (POM) role at a leading tech company involves overseeing vendor operations for high-profile News and AI-related products. This position requires ensuring operational excellence and driving performance improvements while collaborating with internal teams and external vendors. The role is hybrid, requiring on-site presence for 2-3 days a week, and is set for an 11-month contract. Candidates should have a strong background in programme/project management or operations, with excellent stakeholder management skills.
Key Responsibilities:
- Design and implement Standard Operating Procedures (SOPs) and vendor documentation
- Manage and optimise ticketing workflows and support processes
- Drive performance improvements aligned to KPIs and operational metrics
- Lead stakeholder engagement across internal teams and external vendors
- Handle cross-team escalations with strong judgement and diplomacy
- Deliver data-driven insights and continuous improvement initiatives
Key Skills:
- Proven experience in programme/project management or operations roles
- Strong stakeholder management and communication skills
- Analytical mindset with the ability to interpret data and drive decisions
- Comfortable working with reporting tools and dashboards (SQL not required)
- Ability to operate in complex, fast-moving environments
- Exposure to news, media, tech, or product operations (nice to have)
- Experience managing vendor operations at scale (nice to have)
Salary (Rate): £51.92 per hour
City: London Area
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Programme Operations Manager (POM) – LEADING TECH COMPANY
£51.92 per hour | 11-Month Contract | Hybrid (2 Days On-Site)
We are partnering with a global technology leader to hire a Programme Operations Manager (POM) to support large-scale vendor operations across high-profile News and AI-related products. This is a high-impact, high-visibility role offering exposure to cutting-edge initiatives within a dynamic and fast-paced environment.
The Role
As a POM, you will oversee scaled vendor support operations across the News partnerships ecosystem. You will play a critical role in ensuring operational excellence, driving performance, and enabling cross-functional collaboration.
Key Responsibilities
- Design and implement Standard Operating Procedures (SOPs) and vendor documentation
- Manage and optimise ticketing workflows and support processes
- Drive performance improvements aligned to KPIs and operational metrics
- Lead stakeholder engagement across internal teams and external vendors
- Handle cross-team escalations with strong judgement and diplomacy
- Deliver data-driven insights and continuous improvement initiatives
About You
Proven experience in programme/project management or operations roles
Strong stakeholder management and communication skills
Analytical mindset with the ability to interpret data and drive decisions
Comfortable working with reporting tools and dashboards (SQL not required)
Ability to operate in complex, fast-moving environments
Nice to have:
- Exposure to news, media, tech, or product operations
- Experience managing vendor operations at scale
Working Model
Hybrid setup with 2–3 days per week on-site (Tues–Thurs preferred)
Some flexibility available, though regular office presence is expected
Additional Details
Start Date: Late May / Early June (candidates available within 4–5 weeks preferred)
Contract Length: 11 months (covering a senior team member sabbatical)
Interview Process: 2 stages (45 minutes each), focusing on role experience, communication, and leadership
Why Apply?
- Work on high-profile, globally impactful products at the intersection of news, AI, and technology
- Join a collaborative and well-aligned hiring process with clear expectations
- Opportunity to make a tangible impact in a sensitive and strategically important domain